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ARE YOU A CUSTOMER SERVICE / SALES ROCKSTAR? ARE YOU BURNED OUT? DO YOU TAKE PRIDE IN BEING YOUR BEST IN CUSTOMER INTERACTIONS? LOOKING FOR A PLACE TO CALL "HOME"?

Looking for an experienced Service Advisor who is energetic, friendly, and career-minded for our busy automotive repair shop. We deliver exceptional customer service, so we need someone who is people-oriented, enjoys selling, problem-solving, and making people happy. We are a busy, family-owned, automotive repair shop with a great team that is expanding. This is a career, not just a job where you may have been treated like a number. We offer an amazing pay plan with no ceiling on commissions and excellent benefits. Our support structure includes the best technicians in the area. We seek someone who wants to move up and help create and implement policies and procedures for maximum efficiency while maintaining a positive work atmosphere. We value self-motivated, solution-oriented individuals aiming to be their best. This position is for a very busy location, so Service Writer experience is required. Only serious inquiries, please.

Purpose & Objective :

The Service Advisor plays a crucial role in our business's success. The primary responsibility is selling customers the recommended services and repairs based on their needs, goals, and desires.

This role also supports the administrative and customer service aspects of the business.

Primary Job Responsibilities and Duties :

1. Sales : Advising customers on needed repairs and services, using company guidelines and best practices.
2. Understanding and communicating customer concerns to technicians.
3. Answering customer questions and keeping them informed about their vehicle's status.
4. Dispatching repairs and parts to technicians and assisting with workflow.
5. Customer Service : Assisting customers via phone, email, text, and in person.

Administrative :

Creating invoices, processing part orders/returns, and dispatching repairs/parts as needed.

Other tasks may include running a shuttle, checking out customers, cleaning, or other duties necessary to maintain shop flow.

Minimum Qualifications :

• At least 3 years of automotive repair sales experience.
• Experience in direct customer service.
• Ability to work efficiently amidst distractions.
• Proficiency with Windows computers, typing/dictation, email, and office software.
• Fluent English communication skills, both verbal and written.
• Basic math skills and ability to perform calculations.
• Physical ability to get in/out of vehicles and hold a valid driver’s license.

Note : This description is not exhaustive; duties may change or be added as needed.

Job : Full-time, Monday-Friday

Salary : Starting at $70,000 commission with no ceiling

WHY WORK FOR US :

• Established local business since 2015
• Top-rated online presence
• Well-maintained, equipped shop
• Positive, active work environment
• Ongoing training and development
• Tech-savvy team
• Strong clientele and networking opportunities
• Performance-based pay increases potential