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JOB DESCRIPTION

• The Design Research team is part of the Global Technology function, which delivers human centered experiences to users across the globe.
• We are looking for a mixed-method design research contractor join our world-class Design Research team, bringing curiosity, creativity, and a growth mindset to our expanding function.
• Working alongside designers, product managers, and tech partners, the Sr. Researcher conducts design research that delivers a deep, ever-evolving understanding of our global user base, and that helps drive the design and development of cohesive, engaging, and meaningful experiences for crew members around the world.
• The operational complexity and global scale of offer opportunities for the person in this role to drive meaningful change, impacting millions of users worldwide.
• Execute comprehensive research projects.
• Strategizing: providing a perspective on opportunities for conducting research based on product and corporate strategy, as well as societal, cultural, and market trends and shifts
• Scoping: working with domain teams to set timelines and determining resources
• Planning: developing learning goals, choosing and/or creating research methods and activities (both qual and quant), recruiting participants, writing discussion guides, and collaborating with designers to create stimulus
• Facilitating: running research sessions using appropriate methods based on learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected
• Synthesizing: Making sense of the raw data captured in research and turning it into deep, meaningful, actionable insights and recommendations that drive product strategy and roadmaps, while balancing the realities of the business and restaurant operations
• Socializing: Helping to develop and share presentations, workshops, and other mediums to communicate research findings and recommendations to partners and stakeholders
• Collaborate closely with other researchers, designers, and cross-functional partners.
• Identifying opportunities for research to learn more about users, their behaviors, needs, and desires
• Contributing to the vision of the product area alongside colleagues in Design, Product Management, and Tech
• Being a trusted partner and point of contact for research and research-related activities to members of the design team, cross functional partners, and beyond
• Engaging in design critiques within and outside your product area, providing perspectives rooted in customer insights
• Participating in productive and engaging research and design workshops with peers, partners, and stakeholder from across the organization
• Contribute to shaping the future of the Design Research team.
• Proposing, trying, and implementing new ways of working (tools, processes, activities, etc.)
• Contributing to a supportive and innovative culture in which Design Researchers can do the highest quality work
• Suggesting sources of learning and inspiration including articles, books, podcasts, movies, field trips, and other experiences outside
• Support and highlight the value of research within the organization.
• Promoting the importance and value of design research with colleagues and product area teams
• Recommending moments for research to contribute in the product development process

QUALIFICATIONS

• 2-5 years of relevant professional experience
• Direct experience conducting design research across different types of methodologies (exploratory, generative, evaluative, qualitative, quantitative)
• Experience collaborating with multidisciplinary teams and cross-functional peers / stakeholders (e.g., product managers, designers, engineers, marketing, and other insights teams)
• Ability to think strategically regarding the application of data and research
• An understanding and appreciation for the accurate application of data and metrics in Design Research
• Eager to continue developing research skills to the highest standards, including clear articulation of research objectives, thoughtful selection of methods, rigorous synthesis, and engaging and precise communication of findings
• Strong communications skills: in particular, the ability to clearly communicate key insights and recommendations to business partners through well-crafted narratives, frameworks, evidence from users, and visions of future user experiences that balance business and tech realities with creative long-term aspirations
• Exceptionally curious with strong collaboration, critical thinking, problem-solving, and analytical skills
• An urgency and hunger to immerse in the problem space. We're not just sitting at our desks-we want to learn and draw inspiration from hospitality experiences at large
• A penchant for questioning assumptions and current ways of working, and eager to suggest new ones
• Passionate about the research and the outputs/outcomes

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.