Landmark Cadillac Mitsubishi
Service Writer Job at Landmark Cadillac Mitsubishi in Springfield
Landmark Cadillac Mitsubishi - Springfield, IL, United States, 62711
Work at Landmark Cadillac Mitsubishi
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Overview
Service Writer
Landmark Cadillac-Mitsubishi, Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
Qualifications:
What We Offer:
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE
Landmark Cadillac-Mitsubishi, Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
- Greet customers and assess their service needs
- Prepare detailed work orders and estimates for customers
- Communicate with technicians to understand and document service issues
- Provide accurate information and recommendations to customers regarding service and repair options
- Maintain up-to-date knowledge of automotive services and repair procedures
- Schedule appointments and manage the service calendar
- Follow up with customers on the status of their vehicles and any additional repairs needed
- Ensure customer satisfaction through exceptional service and communication
Qualifications:
- High school diploma or equivalent; additional automotive training or certifications is a plus
- Proven experience as an Automotive Service Writer or similar role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Knowledge of automotive systems and repair procedures
- Proficiency with computer software and automotive service management systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer:
- Competitive base salary, excellent commission structure with the potential for $40,000 to $60,000 annually.
- Health, Dental, Vision and Life Insurance
- 401(k) with a company match
- Paid Time Off and Paid Vacation
- Employee discounts on automotive services and products
- Ongoing training and development
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE