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Job Title: UX Researcher Location: Hybrid Work Model Reporting to Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description To assist in planning, leading, and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology, and user experience (UX) best practices. Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher-level peers and/or leadership on moderately complex projects and analysis. Exercises judgment within defined procedures and practices. Responsibilities Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes. Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderating, analyzing, synthesizing, making recommendations regarding prioritization, and delivering results. Lead the development and maintenance of experience and journey maps throughout the lifecycle of projects. Gather, analyze, develop, and create user stories that capture the user's needs. Conduct research using a variety of qualitative methods and some quantitative methods, such as surveys. Communicate and present findings compellingly; tailor research findings to the audience; influence organizational change and alignment. Package insights into tools and assets for designers, product managers, and marketers to leverage. Support project team members in transforming research findings into innovative solutions to inform user and business problems. Create artifacts, educational tools, experiences, and processes to evangelize UX Research within the organization. Collaborate with stakeholders to champion a user-centric approach based on research findings and feedback. Utilize established strategies and tools to enhance value for users efficiently. Perform analysis to quantify the benefit and value of features/enhancements for justification and prioritization. Lead user experience initiatives across work streams. Perform other duties as assigned. Qualifications Experience in user experience/market/consumer research, project management, and strategic analysis. Proficiency in multiple research methodologies, including usability studies, ethnography, journey mapping, surveys, and more. Ability to manage multiple projects with minimal oversight. Experience with third-party UX research platforms and quantitative market research methods. Knowledge of financial industry practices, trends, products, and services. Excellent communication skills across all levels of an organization. Experience with Agile methodologies. Strong research, analysis, problem-solving, and negotiation skills. Proficient in word processing, databases, spreadsheets, and presentations. Preferred: background in tech, product development, design, or related fields; experience with design thinking; Master's degree in relevant fields. #J-18808-Ljbffr