User Experience Designer(AWS Connect) Job at US Tech Solutions in...
US Tech Solutions - Englewood, CO, United States, 80151
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Overview
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Overview
Job Title-
UX/UI Design (AWS Connect)
Location-
Englewood, CO- 80112
Duration-
3 Months Contract
Description:
Bachelor’s degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
5+ years of experience in UX/UI design and development, with a focus on call centers and customer-facing tools.
Proven experience with AWS Connect, including contact flows, IVR systems, and third-party integrations.
Hands-on experience with AWS services like AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
We seek a talented Senior UX/UI Designer/Developer with AWS Connect expertise to design, develop, and implement user-centered call center solutions, enhancing both agent and customer experiences.
Key Responsibilities:
- UX/UI Design: Lead UI design for customer tools, develop wireframes and prototypes, and improve usability based on user feedback.
- AWS Connect Solution Design & Development: Create contact flows, IVR systems, and integrate AWS Connect with third-party apps like Salesforce or Zendesk.
- Collaboration & Leadership: Work with cross-functional teams, mentor junior staff, and act as AWS Connect and UX/UI subject matter expert.
- Testing & Validation: Conduct usability testing, develop prototypes, and iterate designs based on feedback.
- Performance Monitoring & Optimization: Analyze system performance, track KPIs, and implement improvements.
Qualifications:
- Strong UX/UI design principles, especially for call centers.
- In-depth AWS Connect knowledge and experience with related services and integrations.
- Proficiency in design tools like Figma, Sketch, Adobe XD.
- Analytical skills and ability to leverage data for design decisions.
- Excellent cross-team communication skills.
Preferred Experience:
- Experience with AI-driven customer tools like chatbots (Amazon Lex).
- Familiarity with Agile, Jira, Trello.
- AWS certifications (Solutions Architect, Developer).
- Knowledge of customer analytics and service KPIs.
About US Tech Solutions:
US Tech Solutions provides talent on-demand and workforce solutions globally. Visit www.ustechsolutions.com to learn more.
US Tech Solutions is an Equal Opportunity Employer, considering all qualified applicants without discrimination.
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