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Store Manager - Macy's Biltmore Fashion Center

City: Phoenix

Country/Region: US

Application Deadline: N/A

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Expand your network and inspire to bring the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources team to identify and resolve any performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed a sense of Care in your written and verbal communication skills.
• The ability to charm and captivate an audience, connecting with people at all organizational levels.
• Sharp business acumen, analytical thinking, and a proven ability to Deliver positive results.
• Skilled in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• Minimum age of 18 and able to provide proof of identity and work eligibility.
• A flexible work schedule including nights, weekends, and holidays, with physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.
• Interest in a robust compensation package including base salary + bonuses, 401K, and extensive benefits such as Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• A passion for growth and development through learning programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• A commitment to a comprehensive PTO package including vacation, personal days, sick leave, birthday, celebration days, and holidays.

Salary: $25.00 to $29.00, commensurate with experience

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Our jewelry is sold in over 100 countries through more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide, with manufacturing at LEED-certified facilities in Thailand using recycled silver and gold. We aim to be carbon neutral by 2025 and are committed to reducing emissions across our value chain. Listed on Nasdaq Copenhagen, Pandora generated DKK 23.4 billion in revenue in 2021.

Our recruitment procedures are transparent and fair, designed to remove biases and barriers. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, 80+ in our Logistics Center in Maryland, 100+ in field roles, and 3,900+ in owned stores. The U.S. is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, of which over 300 are company-operated.