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We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We prioritize the customer in all we do, guided by our core values: People First, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Design Studio Specialist Role

You will inspire customers to express themselves through their home designs. You will assist customers and complete sales at the cash wrap, promoting continued engagement and strengthening brand loyalty.

Responsibilities

• Utilize design expertise to assist clients in store and in-home consultations regarding their living spaces to drive sales.
• Perform in-home consultations, including accurate measurements and assessments of the client's space.
• Create and present design plans based on client needs, style, preferences, and space constraints.
• Maintain knowledge of current sales and promotions to meet or exceed sales goals.
• Assist customers with special services such as gift wrapping, gift registry, merchandise locating, catalog/internet orders, special and back orders, charge sends, courier deliveries, and furniture orders, demonstrating exemplary service standards.
• Demonstrate superior product knowledge, including features and benefits of the design studio assortment.

Criteria

• Strong communication, clienteling, and customer follow-up skills.
• Ability to coordinate complex large orders across various sales channels.
• Experience with design elements preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience; specialty retail experience preferred but not required.

Physical Requirements

• Mobility on the sales floor for extended periods.
• Ability to lift and mobilize medium to large items, up to 75 lbs., using proper equipment and safety techniques.
• Full-time associates should have open availability; part-time associates must work at least 15 hours weekly, including weekends and during the holiday season.

Our Mission on Diversity, Equity & Inclusion

We believe a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves, where advancement is based on merit, contributions, and leadership, and where individual differences are valued and appreciated.

Benefits Just for You

• Generous discounts on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness programs supporting physical, financial, and emotional health.
• Paid vacations and holidays (full-time).
• Health, dental, and vision insurance, including benefits for same-sex domestic partners (full-time).

Your Journey in Continued Learning

• Development plans and career conversations.
• Annual performance reviews.
• Opportunities across brands and functions.
• Online learning resources and WSI University.
• Leadership development programs.

Note: This role does not qualify for immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.