RIT Solutions, Inc.
RIT Solutions, Inc. is hiring: Service Designer in Durham
RIT Solutions, Inc. - Durham, NC, United States, 27703
Work at RIT Solutions, Inc.
Overview
- View job
Overview
Description:
No education required, 5 years minimum experience
No preference on tools
Candidate must have worked in a cross-functional scrum team, conducted interviews and research with end users to gain insights to communicate with scrum team.
During interview, they will ask questions such as: What types of problems have you ran into? how did you overcome them?
They need to demonstrate experience conducting user interviews - experience story maps and story flows, etc.
Fully remote.
Service Designer
Designer who can lead discovery and research activities, map user flows/journeys, and translate findings into insights and recommendations. They will be first focused on leading the discovery and design for the claims adjudication process.
Must haves:
• 5-8 years years of relevant design experience
• Government or relevant topic experience
• Experience leading discovery for complex work & planning/executing in-depth user research.
• Experience with experience mapping methodologies (service blueprint, journey map, user flows, user story maps).
• Experience with co-creation methodologies (e.g: workshop facilitation)
• Comfortable articulating design decisions and communicating strategy to
• technical and non-technical audiences.
Nice to haves:
• Highly desired: Salesforce experience, including designing for/with claims adjudication and benefits administration
• Experience in paid leave or similar programs is a plus.
• Experience designing for claims adjudication (including appeals) and/or benefit payments is a plus.
• Experience with trauma-informed design is a plus.