King County Sheriff's Office
Communications Supervisor
King County Sheriff's Office - Renton, Washington, United States, 98056
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Communications Supervisor
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Communications Supervisor
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King County Sheriff's Office Get AI-powered advice on this job and more exclusive features. Summary
The Communications Supervisor provides first line supervision to the Communications Specialists who answer 911 Calls and Dispatch to King County Sheriff's Office (KCSO) field personnel. This position is responsible for the effective and efficient operation of the Communication Center during assigned shifts. They provide guidance and coaching to staff and exemplify KCSO's core values; Leadership, Integrity, Service and Teamwork. Salary
$37,057.18 - $46,972.07 Annually
Location
Renton, WA
Job Type
Civil Service, Full Time, 40/hrs Wk
Job Number
2025SBR24622
Department
KCSO - Sheriff's Office
Division
Support Services
Opening Date
05/16/2025
Closing Date
5/31/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
H5 : PSEU-Communication Supervisor
Full- or Part-Time
Full Time
Description Benefits Questions
Summary
The Communications Supervisor provides first line supervision to the Communications Specialists who answer 911 Calls and Dispatch to King County Sheriff's Office (KCSO) field personnel. This position is responsible for the effective and efficient operation of the Communication Center during assigned shifts. They provide guidance and coaching to staff and exemplify KCSO's core values; Leadership, Integrity, Service and Teamwork.
This is a Civil Service closed-promotional opportunity. This recruitment will establish an eligibility list for the Communications Supervisor position through a competitive promotional examination process, in accordance with applicable collective bargaining agreements and King County Civil Service Rules.
WHO MAY APPLY:
This is a Civil Service closed-promotional opportunity open only to current King County Sheriff's Office employees who successfully meet the requisite experience by the time the job announcement closes.
A minimum of four years as a KCSO Communications Specialist; A minimum of 24-months as a KCSO Dispatcher.
Job Duties
The Communication Supervisor provides administrative support to KCSO's Communication Center's staff and supervises Communications Specialists during assigned shifts. Duties include but are not limited to:
Model and promote respectful behavior and excellent customer service. Plan, schedule, and supervise work activities of assigned staff. Identify training needs and provide necessary coaching and mentoring to staff. Participate in the training of new employees. Prepare, oversee, and review various documentation and case reports. Manage shift schedules and resources to ensure adequate staffing. Coordinate responses to critical field situations as indicated and needed. Provide prompt and accurate call-out notifications for unusual occurrences, specialty unit response and command staff. Ensure that employees are in compliance with policies, procedures, rules and regulations and mandatory trainings. Provide regular performance evaluations, and conduct timely formal and informal counseling sessions with individuals in order to develop skills and correct work deficiencies. Newly promoted Supervisors will maintain dispatch and call taker proficiencies. Maintain comprehensive knowledge of and competency in using all equipment and technology used in the Communications Center. Provide immediate repairs and fixes, and notify appropriate technicians for formal repairs as needed.
Experience, Qualifications, Knowledge, Skills
Successful candidates will have met, by the time the job announcement closes, the minimum length of service of four (4) years as a KCSO Communications Specialist and 24-months as a KCSO Dispatcher, with the following demonstrated abilities:
Demonstrated ability to lead by example and promote a team mindset using exceptional interpersonal skills. Function as a positive role model for employees, instilling trust and confidence. Effectively use analysis, experience, and judgment to make quality and logical decisions under pressure. Ability to manage and respond to changing events while remaining calm and professional. Provide exceptional customer service and effectively communicate with assigned personnel, other supervisors, management, and the public in all aspects of the job. Recognize performance problems and determine effective corrective training, developmental or disciplinary measures. Read, interpret, and analyze policies, procedures, collective bargaining agreements, rules and regulations. Motivate individuals and teams to accomplish work objectives and goals in a tactful, productive, and supportive manner. Effectively utilize computers, software, and communications systems in all aspects of the job; including administrative/office equipment to communicate, including various telephones, recording devices, and radios.
Supplemental Information
KEY DATES FOR THE EXAMINATION PROCESS:
The following are a list of key dates to assist candidates in planning for this promotional examination process. Specific times, locations, and instructions will be shared following the closing of the application period.
Application Period: May 16 – May 31, 2025 Deadline to submit application; no later than 11:59 PM, May 31, 2025 Candidate Orientation: June 18, 2025 - Designed to help candidates prepare for the assessment center exams. The orientation will take place virtually via Microsoft Teams. Time to be determined. A separate recording will be provided for those that cannot attend. Supervisor Promotional Assessment Center: July 9-10, 2025 - Assessment Center location is to be determined. Makeup appointments and/or alternative dates will not be offered.
PREPARING FOR THE ASSESSMENT CENTER:
The Assessment Center is designed to test the candidate's knowledge and skills related to KCSO Communications Supervisor job duties and functions, such as:
Employee development and training; managing employee discipline and performance. Planning and organizing, problem solving and decision making, analyzing, and implementing policies and procedures. Coaching – Counseling – Mentoring – Motivating. Community relations. Knowledge and understanding of law enforcement operations relevant to King County and Washington state. Candidates will need to possess a thorough knowledge of King County Sheriff's Office General Orders Manual, Standard Operating Procedures and Collective Bargaining Agreement for Teamsters Union No. 763.
To Prepare For This Promotional Examination, Candidates Should Study
General Orders Manual GOM. After the closing of the application period, qualified candidates will receive a static copy of the GOM. SOP can be found through KCSO's Comm. Center PowerDMS. The CBA between King County and Teamsters Union No 763: CLA Link.
We Recommend The Following Study Method
Review all the GOM chapters and Communications Center SOP for Supervisory related functions and job duties. Evaluate how, as a Supervisor, you would apply this information to the job duties and functions of this position. Discuss these duties and functions with current Supervisors and Operations Manager and learn how to apply them.
The effective date of the reading list is the opening date of this recruitment, May 16, 2025.
All documents published
after
the opening date of this recruitment will not be used.
APPLICATION INSTRUCTIONS:
Candidates must have or create a user account with governmentjobs.com. If you need assistance in creating a user account, please select the following link for further instructions. apply.pdf (governmentjobs.com) (Download PDF reader)
Complete the on-line application before the deadline of 11:59 PM May 31, 2025. Complete the work history section of the application. Answer the supplemental questionnaire.
NOTE:
Application information must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the selection process. Incomplete applications will not be accepted. Applications that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Paper and hand delivered applications will not be accepted in lieu of a completed on-line application.
WORK SCHEDULE:
Typical business work schedule is 40 hours per week. Additional hours and/or modified schedules may be necessary to respond to workload needs. This position is overtime eligible.
CONTACT:
If you have questions regarding this opportunity, please contact Civil Service SR Human Resources Analyst, Sara Rogers at 206.477.0148 or by email at sarrogers@kingcounty.gov
UNION MEMBERSHIP:
Positions in this classification are represented by the Public Safety Employees Union (PSEU).
CIVIL SERVICE RULES:
The 2025 911 Communications Supervisor will be administered in accordance with applicable Collective Bargaining Agreements and the King County Civil Service Rules, Civil Service Rules. Examination appeals must be submitted in accordance with Civil Service Rule - Sections 8.5, 8.6 and 8.7. For more information regarding King County Civil Service Rules, access these rules at: Civil Service Rules.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
This is a Civil Service closed-promotional opportunity open only to current King County Sheriff's Office employees who successfully meet the requisite experience by close of Job Announcement.
A minimum of four years as a KCSO Communications Specialist. A minimum of 24-months as a KCSO Dispatcher. DO YOU MEET THE ABOVE REQUIREMENTS? Yes No
02
Please provide the date you became a KCSO Dispatcher.
03
Your answers to these supplemental questions must match your online application. Complete the online application thoroughly, do not use "see resume". Have you completed the application thoroughly in accordance with the instructions provided?
Yes No
Required Question
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/ Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Communications Supervisor
role at
King County Sheriff's Office 1 day ago Be among the first 25 applicants Join to apply for the
Communications Supervisor
role at
King County Sheriff's Office Get AI-powered advice on this job and more exclusive features. Summary
The Communications Supervisor provides first line supervision to the Communications Specialists who answer 911 Calls and Dispatch to King County Sheriff's Office (KCSO) field personnel. This position is responsible for the effective and efficient operation of the Communication Center during assigned shifts. They provide guidance and coaching to staff and exemplify KCSO's core values; Leadership, Integrity, Service and Teamwork. Salary
$37,057.18 - $46,972.07 Annually
Location
Renton, WA
Job Type
Civil Service, Full Time, 40/hrs Wk
Job Number
2025SBR24622
Department
KCSO - Sheriff's Office
Division
Support Services
Opening Date
05/16/2025
Closing Date
5/31/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
H5 : PSEU-Communication Supervisor
Full- or Part-Time
Full Time
Description Benefits Questions
Summary
The Communications Supervisor provides first line supervision to the Communications Specialists who answer 911 Calls and Dispatch to King County Sheriff's Office (KCSO) field personnel. This position is responsible for the effective and efficient operation of the Communication Center during assigned shifts. They provide guidance and coaching to staff and exemplify KCSO's core values; Leadership, Integrity, Service and Teamwork.
This is a Civil Service closed-promotional opportunity. This recruitment will establish an eligibility list for the Communications Supervisor position through a competitive promotional examination process, in accordance with applicable collective bargaining agreements and King County Civil Service Rules.
WHO MAY APPLY:
This is a Civil Service closed-promotional opportunity open only to current King County Sheriff's Office employees who successfully meet the requisite experience by the time the job announcement closes.
A minimum of four years as a KCSO Communications Specialist; A minimum of 24-months as a KCSO Dispatcher.
Job Duties
The Communication Supervisor provides administrative support to KCSO's Communication Center's staff and supervises Communications Specialists during assigned shifts. Duties include but are not limited to:
Model and promote respectful behavior and excellent customer service. Plan, schedule, and supervise work activities of assigned staff. Identify training needs and provide necessary coaching and mentoring to staff. Participate in the training of new employees. Prepare, oversee, and review various documentation and case reports. Manage shift schedules and resources to ensure adequate staffing. Coordinate responses to critical field situations as indicated and needed. Provide prompt and accurate call-out notifications for unusual occurrences, specialty unit response and command staff. Ensure that employees are in compliance with policies, procedures, rules and regulations and mandatory trainings. Provide regular performance evaluations, and conduct timely formal and informal counseling sessions with individuals in order to develop skills and correct work deficiencies. Newly promoted Supervisors will maintain dispatch and call taker proficiencies. Maintain comprehensive knowledge of and competency in using all equipment and technology used in the Communications Center. Provide immediate repairs and fixes, and notify appropriate technicians for formal repairs as needed.
Experience, Qualifications, Knowledge, Skills
Successful candidates will have met, by the time the job announcement closes, the minimum length of service of four (4) years as a KCSO Communications Specialist and 24-months as a KCSO Dispatcher, with the following demonstrated abilities:
Demonstrated ability to lead by example and promote a team mindset using exceptional interpersonal skills. Function as a positive role model for employees, instilling trust and confidence. Effectively use analysis, experience, and judgment to make quality and logical decisions under pressure. Ability to manage and respond to changing events while remaining calm and professional. Provide exceptional customer service and effectively communicate with assigned personnel, other supervisors, management, and the public in all aspects of the job. Recognize performance problems and determine effective corrective training, developmental or disciplinary measures. Read, interpret, and analyze policies, procedures, collective bargaining agreements, rules and regulations. Motivate individuals and teams to accomplish work objectives and goals in a tactful, productive, and supportive manner. Effectively utilize computers, software, and communications systems in all aspects of the job; including administrative/office equipment to communicate, including various telephones, recording devices, and radios.
Supplemental Information
KEY DATES FOR THE EXAMINATION PROCESS:
The following are a list of key dates to assist candidates in planning for this promotional examination process. Specific times, locations, and instructions will be shared following the closing of the application period.
Application Period: May 16 – May 31, 2025 Deadline to submit application; no later than 11:59 PM, May 31, 2025 Candidate Orientation: June 18, 2025 - Designed to help candidates prepare for the assessment center exams. The orientation will take place virtually via Microsoft Teams. Time to be determined. A separate recording will be provided for those that cannot attend. Supervisor Promotional Assessment Center: July 9-10, 2025 - Assessment Center location is to be determined. Makeup appointments and/or alternative dates will not be offered.
PREPARING FOR THE ASSESSMENT CENTER:
The Assessment Center is designed to test the candidate's knowledge and skills related to KCSO Communications Supervisor job duties and functions, such as:
Employee development and training; managing employee discipline and performance. Planning and organizing, problem solving and decision making, analyzing, and implementing policies and procedures. Coaching – Counseling – Mentoring – Motivating. Community relations. Knowledge and understanding of law enforcement operations relevant to King County and Washington state. Candidates will need to possess a thorough knowledge of King County Sheriff's Office General Orders Manual, Standard Operating Procedures and Collective Bargaining Agreement for Teamsters Union No. 763.
To Prepare For This Promotional Examination, Candidates Should Study
General Orders Manual GOM. After the closing of the application period, qualified candidates will receive a static copy of the GOM. SOP can be found through KCSO's Comm. Center PowerDMS. The CBA between King County and Teamsters Union No 763: CLA Link.
We Recommend The Following Study Method
Review all the GOM chapters and Communications Center SOP for Supervisory related functions and job duties. Evaluate how, as a Supervisor, you would apply this information to the job duties and functions of this position. Discuss these duties and functions with current Supervisors and Operations Manager and learn how to apply them.
The effective date of the reading list is the opening date of this recruitment, May 16, 2025.
All documents published
after
the opening date of this recruitment will not be used.
APPLICATION INSTRUCTIONS:
Candidates must have or create a user account with governmentjobs.com. If you need assistance in creating a user account, please select the following link for further instructions. apply.pdf (governmentjobs.com) (Download PDF reader)
Complete the on-line application before the deadline of 11:59 PM May 31, 2025. Complete the work history section of the application. Answer the supplemental questionnaire.
NOTE:
Application information must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the selection process. Incomplete applications will not be accepted. Applications that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Paper and hand delivered applications will not be accepted in lieu of a completed on-line application.
WORK SCHEDULE:
Typical business work schedule is 40 hours per week. Additional hours and/or modified schedules may be necessary to respond to workload needs. This position is overtime eligible.
CONTACT:
If you have questions regarding this opportunity, please contact Civil Service SR Human Resources Analyst, Sara Rogers at 206.477.0148 or by email at sarrogers@kingcounty.gov
UNION MEMBERSHIP:
Positions in this classification are represented by the Public Safety Employees Union (PSEU).
CIVIL SERVICE RULES:
The 2025 911 Communications Supervisor will be administered in accordance with applicable Collective Bargaining Agreements and the King County Civil Service Rules, Civil Service Rules. Examination appeals must be submitted in accordance with Civil Service Rule - Sections 8.5, 8.6 and 8.7. For more information regarding King County Civil Service Rules, access these rules at: Civil Service Rules.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
This is a Civil Service closed-promotional opportunity open only to current King County Sheriff's Office employees who successfully meet the requisite experience by close of Job Announcement.
A minimum of four years as a KCSO Communications Specialist. A minimum of 24-months as a KCSO Dispatcher. DO YOU MEET THE ABOVE REQUIREMENTS? Yes No
02
Please provide the date you became a KCSO Dispatcher.
03
Your answers to these supplemental questions must match your online application. Complete the online application thoroughly, do not use "see resume". Have you completed the application thoroughly in accordance with the instructions provided?
Yes No
Required Question
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/ Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Marketing, Public Relations, and Writing/Editing Industries Public Safety Referrals increase your chances of interviewing at King County Sheriff's Office by 2x Get notified about new Communications Supervisor jobs in
Renton, WA . Internal Communications Manager, Operations Internal Communications (OIC)
Seattle, WA $106,400.00-$185,000.00 2 weeks ago TikTok Comms Planning Manager - Global Business Solutions - Seattle
Corporate Reputation & Crisis Communications, Senior Manager
Senior Communications Business Manager - Bethesda/ZeniMax/Casual Games
Sr. Communications Manager, DSP Ops, Americas DSP Communications
Principal Executive Customer Speaker Manager, Executive Customer Speaker Program
Customer Solutions and Billing Assistant Division Manager
Sr. Program Manager, Comms, Selling Partner Communications & Content
Sr. Program Manager, Selling Partner Communications & Content
Seattle, WA $104,100.00-$185,000.00 5 days ago Seattle, WA $90,000.00-$100,000.00 1 week ago Principal Technical Program Manager (TPM), Kuiper Secure Communications
Redmond, WA $159,300.00-$275,300.00 5 hours ago Sr. Technical Program Manager - Optical Communications Systems, Project Kuiper
Redmond, WA $133,900.00-$231,400.00 1 week ago Software Development Manager, Amazon Connect (AWS), Realtime Communications
communications manager-Retail Communications (Hybrid-US/ Seattle)
Seattle, WA $110,600.00-$166,000.00 3 days ago Seattle, WA $114,000.00-$188,500.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr