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Software Development Engineer, Concession

Publication or Company 
Industry  Internet/Online/New Media, Web Development
Job Duration Full Time
Job Location Seattle, WA
Job Requirements Come join a team dedicated to ensuring excellence in the end to end customer experience. We are passionate about identifying systematic problems and issues in our operations and solving them at the root cause. This leads to the perfect buying experience with Amazon as well as a material reduction in the concessions we issue. If you want to have a big impact at Amazon and be exposed to some of the most challenging problems this is the team for you!

Our mission to be Earth’s Most Customer Centric Company means we need to take defect reduction seriously. Our customer service team does their best to solve the customer problems when they occur, but it’s up to us to come up with solutions that ensure the problems never happen again.

The WW Concessions Reduction Team is a new team dedicated to building software to identify and predict issues that cause customer contacts and concessions and then either eliminate the defect or develop solutions to guarantee the issue is owned and resolved.

We are looking for a Senior Software Developer to deliver projects focused on eliminating systemic defects that create negative customer experiences. You will design, develop and implement solutions that scale and are the best for the customer. You will need to be exceptionally flexible, easy to work with, customer obsessed and have excellent problem solving abilities. We collaborate with cross-functional teams to develop and execute scalable solutions that eliminate customer experiences that cause Amazon to make concessions to customers.

Developers in this position will need to be flexible with regards to the technologies they use to solve problems. They will get exposure to all aspects of Amazon’s distributed environment and how it works.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet

  • A Bachelor’s degree in Computer Science or related technical discipline to include computer science basics (data structures, sorting/searching algorithms)
  • Background in computer science basics (data structures, sorting/searching algorithms, order analysis)
  • 3+ years of experience as a Software Developer
  • Proficiency in Java or C++, and Object-oriented Design skill

  • Quick to learn
  • Flexible
  • Analytical abilities, proven design skills and a track record of delivery
  • Experience with designing, building, and deploying scalable, highly available systems
  • Willingness to deeply understand the goals and challenges of informational operations
  • Experience communicating with both technical and business audiences.
  • Analytical abilities, proven design skills and a track record of delivery
  • Experience with data analysis/mining in large scale database environments
  • Linux experience
  • Web application development experience - HTML, CSS, JavaScript
  • Experience with HTML, HTTP, JavaScript, JSON, AJAX, Apache, or Per
  • Experience with SQL and Data Modeling
  • Experience working pragmatically under deadlines with operational software

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