Event Services Technician - Audio Visual, Event Technology Job at Pinnacle Live

Description

Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events share a common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Service Technician is responsible for assisting with floor operations, including setup, strike, and operations of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to our guests and clients. Business hours will vary based on levels of business. Extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated.

Essential Functions

• Ensure all event setups and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on equipment operation.
• Maintain communication with clients to ensure event success.
• Follow through on all client requests.
• Look for opportunities to enhance client events.
• Maintain accurate client event information in the company's systems.
• Review daily invoices with clients and obtain signatures.
• Comply with all security and safety measures; monitor inventory and equipment to prevent theft and damage.
• Ensure all inventory is in good condition and report any lost, stolen, or damaged equipment immediately.
• Keep company areas clean, organized, and up to standards.
• Work on enhancing technical skills, including audio, video/data, staging, computer operation, and networking.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Education & Experience

• High School diploma or equivalent.
• Prior experience in audio-visual or hospitality industry preferred.
• Proficiency with computer hardware, software, and networking.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.

• Strong technical aptitude.
• Good knowledge of computer hardware and software.
• Ability to plan and prioritize tasks.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Team-oriented mindset.
• Commitment to delivering best-in-class customer service.
• Professional appearance.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Generous PTO, holidays, and sick/personal days.
• 401(k) with match.
• Health, vision, dental, and other insurances.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to fostering a diverse, equitable, inclusive, and respectful environment, welcoming all identities and experiences.

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