Big O Tires Centennial
Service Writer
Big O Tires Centennial, Centennial, Colorado, United States,
The Service Writer serves as the central point-of-contact for all automotive service and repair matters.
The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike.
Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement.
The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature.
Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual.
The ideal Service Writer candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business.COMPENSATION$16.00-$20.00RESPONSIBILITIESGreet customers with a smile and a helpful attitudeCarefully listen to the customer with regard to request or issuePromptly arrange for vehicle service or repair actionDevelop a repair estimate based upon the technician's diagnosisMonitor service/repair action and inform customer of progressGenerate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)Perform customer follow-up courtesy call to ensure delivery met expectationsPerform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clienteleAssist shop management in maintaining appropriate inventory levels, including the purchase of parts and materialsQUALIFICATIONSHigh school diploma/GED (advanced education desired)Exceptional customer service skillsExceptional listener and communicator (written and verbal)Point-of-sale and electronic payment media skills desiredSales experience desiredHighly collaborative natureCurrent and unrestricted driver's licenseAble to operate a standard transmissionImpressive work ethicStrong math skillsAutomotive technical knowledge a plusBENEFITSIncentive Driven PayAdvancement OpportunitiesBenefits (for Full Time Positions)Section 125 Flexible Spending PlanHealthPaid VacationPaid HolidaysOnline Learning SystemFive Day Work WeekUniforms
The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike.
Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement.
The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature.
Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual.
The ideal Service Writer candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business.COMPENSATION$16.00-$20.00RESPONSIBILITIESGreet customers with a smile and a helpful attitudeCarefully listen to the customer with regard to request or issuePromptly arrange for vehicle service or repair actionDevelop a repair estimate based upon the technician's diagnosisMonitor service/repair action and inform customer of progressGenerate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)Perform customer follow-up courtesy call to ensure delivery met expectationsPerform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clienteleAssist shop management in maintaining appropriate inventory levels, including the purchase of parts and materialsQUALIFICATIONSHigh school diploma/GED (advanced education desired)Exceptional customer service skillsExceptional listener and communicator (written and verbal)Point-of-sale and electronic payment media skills desiredSales experience desiredHighly collaborative natureCurrent and unrestricted driver's licenseAble to operate a standard transmissionImpressive work ethicStrong math skillsAutomotive technical knowledge a plusBENEFITSIncentive Driven PayAdvancement OpportunitiesBenefits (for Full Time Positions)Section 125 Flexible Spending PlanHealthPaid VacationPaid HolidaysOnline Learning SystemFive Day Work WeekUniforms