Cox Media Group

Client Performance Specialist (Miami Radio)

Cox Media Group, Hollywood, Florida, United States, 33024

Location: FL-Miami

Job Title: Client Performance Specialist (Miami Radio)

Position Overview

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that grows ROI for our advertisers.

This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team-player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed.

Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key.

Essential Duties and Responsibilities

Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIsMaintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client detailsOffer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recapsFollow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholdersProvide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clientsResponsible for trafficking, monitoring, and reporting on digital owned & operated campaignsQuality assurance on work performed by our corporate teamLeverage storytelling skills to build exceptional customer reportsMinimum Qualifications

BA/BS from a 4-year university or equivalent preferred2-4 years of experience working in a digital advertising operations role, working with sales and marketers2-4 years of experience in campaign and performance managementKnowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website developmentWorking knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are requiredKnowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plusAnalytical and possess the ability to evaluate data and interpret results for client-facing deliverablesKnowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive resultsExcel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunitiesProven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectationsExcellent written and verbal communication skills are necessary for effectively managing performanceProblem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve themDemonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectationsProven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quicklyDetailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns

About Cox Media GroupCMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 49 top-performing radio stations delivering multiple genres of content in 10 markets; a Washington, DC news bureau; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit


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