John Harvey Toyota
Automotive Service Writer
John Harvey Toyota, Bossier City, Louisiana, United States, 71111
Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? We are seeking Service Writer to help expand our growing Service department.As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.BENEFITS:
Health & Dental Insurance
401K
Closed on Sundays
5 day work week
Free lunch on Saturday
Paid Training
Air Conditioned Shop
RESPONSIBILITIES:
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
High School Diploma or equivalent.
Valid CDL
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Proficient use of computers/business machines
Health & Dental Insurance
401K
Closed on Sundays
5 day work week
Free lunch on Saturday
Paid Training
Air Conditioned Shop
RESPONSIBILITIES:
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
High School Diploma or equivalent.
Valid CDL
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Proficient use of computers/business machines