City of Petersburg, VA
Telecommunications Coordinator
City of Petersburg, VA, Virginia State University, Virginia, us, 23806
Salary :
$42,748.00 - $70,407.00 Annually
Location :
Petersburg, VA
Job Type:
Full-Time
Job Number:
00701
Department:
Emergency Communications
Opening Date:
06/13/2023
Description
Performs responsible technical work overseeing the Public Safety Communications operators.
Work is performed under regular supervision. Supervision is exercised over subordinate personnel.
Essential Functions
Supervises the operation of the communications center.
Plans, and coordinates training for dispatchers.
Revise internal procedures related to the Communications Division.
Develops new programs and procedures in accordance with guidelines.
Prepares work schedule for personnel.
Reviews daily false alarm data and monitors number of false alarms per location.
Inspects daily E-911 call for data accuracy and reports findings to telephone company.
Checks all communications equipment to ensure proper operation and reports problems to the appropriate service contractors.
Inventories and orders division supplies.
Functions as a Communication Operator II on occasion due to personnel shortages.
Takes telephone calls concerning complaints, relays information to appropriate personnel and makes necessary reports.
Performs related task as required.
General Knowledge of procedures and regulations relating to the department.
Thorough knowledge of the technical and administrative aspects of Communications Division.
Ability to write clearly and concisely.
General knowledge of the geography of the City and location of the important buildings.
Ability to establish and maintain effective working relationships with the supervisors.
Co-workers, contractors, cooperating agencies and the general public.
Ability to employ team oriented problem solving techniques and to be an open motivational manager committed to continuous quality improvement.
Qualifications
Any Combinations of education and experience equivalent to graduation from high school and considerable experience in telecommunication systems.Ability to obtain State Dispatchers Certification, VCIN Certification and Instructor's Certificate within one (1) year from the date of employment.
Ability to work in an office environment.Additional Requirements
Americans with Disabilities Act Compliance
The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
For a summary of Benefits currently being offered by the City of Petersburg for
Full-Time Employees Only , please click the following link:
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
YesNo
02
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52 - 7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
YesNo
03
What is your highest level of education?
High School diploma or GEDSome collegeAssociate degreeBachelor degreeGraduate degree or higherNo degree
04
Do you type at least 40 - 50 words per minute (wpm)?
YesNo
05
How many years of customer service do you possess working with the general public? (This must be detailed in the Work Experience section of your application.)
0 to 1 year of experience1 to 3 years of experience3 to 5 years of experienceMore than 5 years of experience
Required Question
$42,748.00 - $70,407.00 Annually
Location :
Petersburg, VA
Job Type:
Full-Time
Job Number:
00701
Department:
Emergency Communications
Opening Date:
06/13/2023
Description
Performs responsible technical work overseeing the Public Safety Communications operators.
Work is performed under regular supervision. Supervision is exercised over subordinate personnel.
Essential Functions
Supervises the operation of the communications center.
Plans, and coordinates training for dispatchers.
Revise internal procedures related to the Communications Division.
Develops new programs and procedures in accordance with guidelines.
Prepares work schedule for personnel.
Reviews daily false alarm data and monitors number of false alarms per location.
Inspects daily E-911 call for data accuracy and reports findings to telephone company.
Checks all communications equipment to ensure proper operation and reports problems to the appropriate service contractors.
Inventories and orders division supplies.
Functions as a Communication Operator II on occasion due to personnel shortages.
Takes telephone calls concerning complaints, relays information to appropriate personnel and makes necessary reports.
Performs related task as required.
General Knowledge of procedures and regulations relating to the department.
Thorough knowledge of the technical and administrative aspects of Communications Division.
Ability to write clearly and concisely.
General knowledge of the geography of the City and location of the important buildings.
Ability to establish and maintain effective working relationships with the supervisors.
Co-workers, contractors, cooperating agencies and the general public.
Ability to employ team oriented problem solving techniques and to be an open motivational manager committed to continuous quality improvement.
Qualifications
Any Combinations of education and experience equivalent to graduation from high school and considerable experience in telecommunication systems.Ability to obtain State Dispatchers Certification, VCIN Certification and Instructor's Certificate within one (1) year from the date of employment.
Ability to work in an office environment.Additional Requirements
Americans with Disabilities Act Compliance
The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
For a summary of Benefits currently being offered by the City of Petersburg for
Full-Time Employees Only , please click the following link:
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
YesNo
02
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52 - 7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
YesNo
03
What is your highest level of education?
High School diploma or GEDSome collegeAssociate degreeBachelor degreeGraduate degree or higherNo degree
04
Do you type at least 40 - 50 words per minute (wpm)?
YesNo
05
How many years of customer service do you possess working with the general public? (This must be detailed in the Work Experience section of your application.)
0 to 1 year of experience1 to 3 years of experience3 to 5 years of experienceMore than 5 years of experience
Required Question