Order Fulfillment Specialist, Marketing & Customer Service

**Job Location****Date******Order Fulfillment Specialist********Department:** Marketing & Customer Service******Job Location:** Newton, NJ****Starting hours are from 11:30 AM - 8 PM.****Essential Job Functions** **include the following:*** Runs reports and system functionality to ensure all backordered items that come to stock are shipped same day.* Works with manufacturing teams and other global order fulfillment teams to understand and communicate date changes to customers via email* Thorough understanding of the way dates are determined within our ERP system, Axapta* Organizes workflow to meet customer deadlines as well as meeting department goals and initiatives* Understands and appropriately uses the company pricing system and policies* Remains knowledgeable of all order processing standards and participates in order processing as required to meet the needs of the business.***Qualifications*****Experience:*** Experience in a similar position preferred.**Education:*** High School Diploma or equivalent**Specialized Knowledge and Skills:*** Experience with Microsoft Excel for sorting and filtering* Strong desire to serve the customer and wow them through your written communications* Strong sense of urgency to meet the needs of customers* Strong attention to detail to ensure order accuracy* Ability to work under time constraints, to multitask, and to solve problems* Ability to work across departments so as to provide tailored solutions and accurate information to customers* Must be able to work on a self-initiated basis and in a team environment*Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.***Job Classification:** Full-Time**Date:** 04/30/2021