Assistant Community Manager

Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the "Manager on Duty" (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.Essential Functions/ResponsibilitiesSales and MarketingWarmly greet prospective residents and create a personal connection while determining needs and preferencesAnswer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely mannerCall or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitorsEnter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads dailyEnsure the office, clubroom, apartment models, and "market ready" units are in impeccable conditionAssist in Social Media advertising as directed by the ManagerAssist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the ManagerFamiliar with the surrounding neighborhood and ready to confidently share information with prospects and residentsAddress and complete all other duties as assignedOperational StandardsAccept rents and make depositsMaintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community ManagerParticipate in Revenue Management calls when applicableOversee normal duties of Concierge and Leasing Consultants (based on Manager's request and staffing structure)Complete all new lease and renewal paperwork, including related addendumsComplete resident communications when applicableAttend training classes/meetings as required or recommended by managementEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedCustomer ServiceUnderstand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs, and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerEmbody the Mill Creek mission, values and brand promise in all that he or she doesChampion and enforce the Mill Creek Brand Promise, Service Standards, and ManifestoAddress and complete all other duties as assignedEducation and/or ExperienceHigh School diploma or equivalent (GED), Bachelor's degree preferred2 years multi-family leasing or related property management experience or equivalent experienceCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family or related property management experience, retails sales or hospitality experienceSkills/Specialized KnowledgeClearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationExercise professional judgement to take ownership of and resolve issues and problems with residentsIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of joining the Mill Creek TeamCompetitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!