PSR Communication Specialist Casual

JOB REQUIREMENTS: This position will work weekends- 8 hrs per week week Job Description and Essential Functions Job Title/Position: PSR Communications Specialist Job Classification: Administrative/Professional Support Date of Analysis: 5/29/13 Date of Revision/Review: 06/2020, 06/2021 __________________________________________________________________________________________ THE MISSION STATEMENT To take care of people with passion, pride, and respect. OVERALL EXPECTATIONS STATEMENT Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Health organization. All members are expected to focus on the patient\'s needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co-workers; use time effectively and efficiently; and demonstrate an overall high level of performance. Brief Description of Job Responsibilities: Greets, instructs, directs, and schedules patients and visitors in an engaging and positive manner. Serves as a liaison between patient and medical staff. Makes a positive first impression on any person utilizing Prevea Health services. Major Responsibilities: * Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea. * Direct patient inquiries or complaints to appropriate parties. * Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff. * Obtain and confirm accurate demographic and insurance/coverage information. * Schedule and confirm patient appointments. * Inform patients of the variety of services that are offered by Prevea Health. * Assist patient or caller with financial questions regarding policies. * Attend meetings as required and follow the policies and procedures of the organization. Specialized Requirements: * Complete all work tasks in accordance with privacy, compliance, and HIPAA laws. * Place long distance calls for clinic personnel * Operate paging system and respond effectively to emergency indicators and notify appropriate contacts. * Responsible for paging on-call providers and messaging clinical staff using Epic. * Work closely with triage and nursing staff to ensure timely completion of all phone encounters. * Have extensive knowledge of the organization\'s structure to route calls and take appropriate messages while proactively seeking assistive information for patient needs. * Performance Requirements: * Ability to adapt to frequently changing protocols and processes in a fast-paced environment. * Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and... For full info follow application link. Prevea is an Equal Employment Opportunity/Affirmative Action employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E96D3993483945E0