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Digital Client Service Specialist

Hearst Television, Fort Myers, FL, United States

The story is yours!

Duration: Full Time

WBBH/NBC2, the multi-platform local media powerhouse in Southwest FL is seeking a Digital Client Service Specialist. You will be responsible for working with WBBH Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.

Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution and reporting. We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. You have the ability to prioritize efficiently and manage time effectively. A positive attitude and professional demeanor are essential along with the ability to work in a fast-paced environment. Working closely with our Digital Sales Manager this is a great opportunity in a growing segment of our organization. You will report to the Sales Director.

Responsibilities Include:

  • Campaign management and sales revenue analysis
  • Build, traffic, and schedule advertising creative
  • Proactively monitor, analyze, and optimize all online advertising performance from creating insertion order to post completion
  • Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments
  • Provide troubleshooting assistance for creative and operations-related issues for all campaigns
  • Work directly with sales team, and clients as needed, to provide detailed client service and execute integrated marketing plans
  • Develop creative concepts for digital campaigns and communicate effectively to creative team

Beneficial Skills Include:

  • Online advertising trafficking, sales coordinator/planner or related experience
  • Experience with graphics software (HTML, HTML 5, Adobe Photoshop, Media Encoder)
  • Experience with programming languages (HTML, HTML 5, JavaScript).
  • Working knowledge of Google Ad Manager, AdWords, Google Analytics, ComScore, and Marshall Marketing
  • Advanced Excel, Microsoft PowerPoint, Word, and PDF editing
  • Experience with programmatic advertising, SEM, SEO, and website development a plus
  • Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines
  • Strong focus on teamwork and self-starter
  • Extreme attention to detail and time management skills
  • Desire to provide exceptional customer service and exceed client expectations

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.


Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

  • Medical | Dental | Vision
  • 401(k) matching
  • Emotional Wellness Support
  • Paid Time Off
  • Paid Parental Leave
  • LGBTQ+ Health Services
  • Additional benefits to meet your and your family's needs

About Hearst Television

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds.

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households. Through its partnership with nearly all of the major networks, Hearst Television distributes national content over nearly 70 video channels including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella and more.

Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award and the George Foster Peabody Award.

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