Tom Schaeffer's Camping and Travel Center Inc.
RV INTERNAL SERVICE WRITER
Tom Schaeffer's Camping and Travel Center Inc., Shoemakersville, Pennsylvania, United States, 19555
Internal RV Service Advisor
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are shceudling apppointments and acting as a liaison between our sales department,customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job ResponsibilitiesOversee preparation of RV inventory from time it arrives on lot until customer deliveryAttitude is everything - work closely with sales department, technicians, and manufacturers during the prepartion processProvide accurate estimates of repair/maintenance costs to sales departmentFollow up on each repair and keep sales department informed of progressManage extended warrantiesInspect repair quality and ensure that all work is completeReview and explain repairs and associated costs with sales departmentHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain and file service documentsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
Benefits include medical, vision, dental, company paid life insurance, 401K retirement and profit sharing, paid time off, holiday leave, company paid continuing education, training and employee discounts. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About Our Dealership
Tom Schaeffer's is family owned and has operated for over 60 years. Tom Schaeffer's has grown to be one of the most prestigious RV dealerships in the country in personnel, facility, product, diversification, and reputation. With the help of our customers and over 50 dedicated employees, we have been chosen as, "One of the Top 15 Dealers in America by the Association of RV Advisors." We proudly stock the finest RV's, such as Thor Motorcoach, Keystone RV, Grand Design RV, and Forest River. Tom Schaeffer's has an award winning Parts & Service department with a body shop complete with a 55 foot paint booth. Whether you need a new or used RV, parts or service, you'll always be welcome at Tom Schaeffer's where "OUR QUALITY SHOWS."
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are shceudling apppointments and acting as a liaison between our sales department,customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job ResponsibilitiesOversee preparation of RV inventory from time it arrives on lot until customer deliveryAttitude is everything - work closely with sales department, technicians, and manufacturers during the prepartion processProvide accurate estimates of repair/maintenance costs to sales departmentFollow up on each repair and keep sales department informed of progressManage extended warrantiesInspect repair quality and ensure that all work is completeReview and explain repairs and associated costs with sales departmentHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain and file service documentsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
Benefits include medical, vision, dental, company paid life insurance, 401K retirement and profit sharing, paid time off, holiday leave, company paid continuing education, training and employee discounts. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About Our Dealership
Tom Schaeffer's is family owned and has operated for over 60 years. Tom Schaeffer's has grown to be one of the most prestigious RV dealerships in the country in personnel, facility, product, diversification, and reputation. With the help of our customers and over 50 dedicated employees, we have been chosen as, "One of the Top 15 Dealers in America by the Association of RV Advisors." We proudly stock the finest RV's, such as Thor Motorcoach, Keystone RV, Grand Design RV, and Forest River. Tom Schaeffer's has an award winning Parts & Service department with a body shop complete with a 55 foot paint booth. Whether you need a new or used RV, parts or service, you'll always be welcome at Tom Schaeffer's where "OUR QUALITY SHOWS."