Oglethorpe Power
Telecommunications Billing and Provisioning Coordinator (Level I - III)
Oglethorpe Power, Tucker, Georgia, us, 30085
The Telecommunications Billing and Provisioning Coordinator is responsible for managing all aspects of telecom billing and provisioning, including timely invoice processing and contract/circuit management. This position is responsible for analyzing billing data, ensuring accuracy and contract compliance; responsible for managing contracts, such as requesting new quotes and amendments, ensuring up-to-date contracts; responsible for provisioning telecom circuits as needed. This position requires a detail-oriented and analytical coordinator that has strong problem-solving skills, a deep understanding of telecom billing processes and the ability to collaborate with cross-functional teams and service providers.Job Duties:Telecom Billing Management:
Analyze telecom billing data to identify discrepancies, errors, and potential cost savings opportunities.Review and validate billing invoices, ensuring accuracy and adherence to contractual agreements.Process billing invoices, ensuring appropriate accounts are assigned and invoices are paid by due date.Collaborate with cross-functional teams to resolve billing disputes and discrepancies.Address any billing issues or discrepancies with service provider working for quick resolution. Appropriately document and track issues.Generate reports and provide insights on telecom billing trends, cost allocations, and usage patterns.Develop and maintain documentation of telecom billing processes and procedures.
Contract Management:
Assist and participate in negotiating contracts and pricing with telecom service providers.Review and validate contract data, such as circuit information and MARC calculations.Assist and generate contract documentation, such as Executive Summaries and Contract Approval/Setup (CAS) Form.Maintain accurate records and documentation of all contract activities.Manage expiring contracts. Validate the need and requests updated contracts as needed.
Provisioning Management:
Assist and process telecom service orders and provisioning activities, such as new installations, upgrades, moves, and disconnects.Assist and coordinate with telecom service providers and internal stakeholders to ensure timely provisioning and implementation of services.Maintain accurate records and documentation of all provisioning activities, including service contracts, agreements, and SLAs.Monitor provisioning processes to identify areas for improvement and recommend solutions to streamline operations.
Relationship Management:
Build and maintain professional and positive vendor relationships influencing effective partnerships.Build and maintain professional and positive internal and member relationships influencing effective partnerships.
Telecommunication Support:
Support and maintain telecommunication systems, such as updating FCC licenses, processing Government Emergency Telecom Services (GETS) and Wireless Priority Services (WPS) requests, managing conference bridges, and mobile phone requests.Provide support in the Telecommunication & Technical Support Department as needed to ensure projects are completed as scheduled.Assist/perform audits and creating reports as needed, including the member fiber credit audit, and GTC and GSOC budget projects.Assist with creating and maintaining telecom desk procedures.
Required Qualifications:Education : Bachelor's Degree in Telecom, Finance, Accounting, or a related field.Experience :Level I:
Experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting.Level II:
2+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiations, documentation, and maintenance; experience with GSOC's practices and procedures.Level III:
4+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiation, documentation, and maintenance; experience with GSOC practices and procedures.Equivalent Experience:Level I:
Associate's degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience, as stated above.Level II:
Associate's degree and 4 years of experience, or high school diploma/equivalent and 6 year experience, as stated above.Level III:
Associate's degree and 6 years of experience, or high school diploma/equivalent and 8 years of experience, as stated above.Specialized Skills:
Proficient in Microsoft Windows applications including Excel and other data analysis tools. Knowledge of general telecom principles. Previous utility experience a plus. Ability to grasp new concepts; learn quickly; convey ideas verbally and in written form; prioritize work assignments: analyze and solve problems; ability to handle multiple tasks concurrently. Must have a high degree of interpersonal communication skills. Able to work independently and as a strong team player. Flexible.Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
Analyze telecom billing data to identify discrepancies, errors, and potential cost savings opportunities.Review and validate billing invoices, ensuring accuracy and adherence to contractual agreements.Process billing invoices, ensuring appropriate accounts are assigned and invoices are paid by due date.Collaborate with cross-functional teams to resolve billing disputes and discrepancies.Address any billing issues or discrepancies with service provider working for quick resolution. Appropriately document and track issues.Generate reports and provide insights on telecom billing trends, cost allocations, and usage patterns.Develop and maintain documentation of telecom billing processes and procedures.
Contract Management:
Assist and participate in negotiating contracts and pricing with telecom service providers.Review and validate contract data, such as circuit information and MARC calculations.Assist and generate contract documentation, such as Executive Summaries and Contract Approval/Setup (CAS) Form.Maintain accurate records and documentation of all contract activities.Manage expiring contracts. Validate the need and requests updated contracts as needed.
Provisioning Management:
Assist and process telecom service orders and provisioning activities, such as new installations, upgrades, moves, and disconnects.Assist and coordinate with telecom service providers and internal stakeholders to ensure timely provisioning and implementation of services.Maintain accurate records and documentation of all provisioning activities, including service contracts, agreements, and SLAs.Monitor provisioning processes to identify areas for improvement and recommend solutions to streamline operations.
Relationship Management:
Build and maintain professional and positive vendor relationships influencing effective partnerships.Build and maintain professional and positive internal and member relationships influencing effective partnerships.
Telecommunication Support:
Support and maintain telecommunication systems, such as updating FCC licenses, processing Government Emergency Telecom Services (GETS) and Wireless Priority Services (WPS) requests, managing conference bridges, and mobile phone requests.Provide support in the Telecommunication & Technical Support Department as needed to ensure projects are completed as scheduled.Assist/perform audits and creating reports as needed, including the member fiber credit audit, and GTC and GSOC budget projects.Assist with creating and maintaining telecom desk procedures.
Required Qualifications:Education : Bachelor's Degree in Telecom, Finance, Accounting, or a related field.Experience :Level I:
Experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting.Level II:
2+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiations, documentation, and maintenance; experience with GSOC's practices and procedures.Level III:
4+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiation, documentation, and maintenance; experience with GSOC practices and procedures.Equivalent Experience:Level I:
Associate's degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience, as stated above.Level II:
Associate's degree and 4 years of experience, or high school diploma/equivalent and 6 year experience, as stated above.Level III:
Associate's degree and 6 years of experience, or high school diploma/equivalent and 8 years of experience, as stated above.Specialized Skills:
Proficient in Microsoft Windows applications including Excel and other data analysis tools. Knowledge of general telecom principles. Previous utility experience a plus. Ability to grasp new concepts; learn quickly; convey ideas verbally and in written form; prioritize work assignments: analyze and solve problems; ability to handle multiple tasks concurrently. Must have a high degree of interpersonal communication skills. Able to work independently and as a strong team player. Flexible.Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.