Tik Tok
UX Researcher - USDS
Tik Tok, Mountain View, California, us, 94039
Responsibilities
About TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.
Team IntroThe e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team. Together, we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities- Serve as a key US research partner for the global e-commerce team- Partner with global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape.- Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.- Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.- Foster a collaborative team culture characterized by open communication and learning. Lead research teams to complete while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise.- Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.
Qualifications
Minimum Qualifications:- Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields- Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc.- Self-driven, be able to work with cross-functional teams- Strong written and oral communication skills to influence product partners and major decisions.
Preferred Qualifications:- Masters or PhD degree- 3+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content- Experience with research on e-commerce or marketplace
D&I StatementTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation StatementTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security StatementThis role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
About TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.
Team IntroThe e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team. Together, we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities- Serve as a key US research partner for the global e-commerce team- Partner with global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape.- Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.- Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.- Foster a collaborative team culture characterized by open communication and learning. Lead research teams to complete while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise.- Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.
Qualifications
Minimum Qualifications:- Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields- Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc.- Self-driven, be able to work with cross-functional teams- Strong written and oral communication skills to influence product partners and major decisions.
Preferred Qualifications:- Masters or PhD degree- 3+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content- Experience with research on e-commerce or marketplace
D&I StatementTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation StatementTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security StatementThis role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.