PODS
Sr. Salesforce Marketing Cloud Solutions Architect
PODS, Clearwater, Florida, United States, 34623
JOB SUMMARY
We are seeking an experienced Salesforce Solution Architect who will own the integrity and strength of our Salesforce Marketing solutions. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep technical understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders to get your visions built into successful solutions.
The successful candidate will have the ability to develop technical solutions and communicate these ideas to all members of a project team, along with a demonstrated ability to meet schedules and multi-task. This position requires strong attention to detail while being able to see the larger picture, as well as an ability to build relationships with all levels within the organization, and lead delivery. The environment is innovative and rapidly maturing to create a scalable platform for a long service life. After-hours and weekend work is occasionally required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work closely with the marketing and customer experience teams to provide input on best practicesArchitect and present proofs of concepts with the appropriate level of abstraction as a means of eliciting and defining requirementsEvaluate current state instance and lead efforts to expand capabilities and build future state vision of SFMCRefine SFMC product backlog, in liaison with stakeholders, ensuring acceptance criteria are well and clearly defined for storiesOversee our Salesforce Marketing Cloud instance to support communication, demand generation and lead capture efforts.Manage the automated data import process in collaboration with IT and other cross-functional business partners.Supervise the configuration, quality assurance, and deployment of Salesforce Marketing CloudMentor and manage teams to provide a full complement of capabilities and ownership for the platformCollaborate with web developers, enterprise architects, solution architects, integration architects, and data analysts to support enterprise solutionsRemain up to date on Salesforce Marketing Cloud releases, including innovative features and third-party solutions; propose forward thinking solutionsOversee the SFMC DevOps and release management processCreate landing pages and webforms using SFMC Web Studio.Provide reporting and metrics related to all activity within SFMC.Leverage marketing technology to automate campaigns where possible while applying customization and personalization.Execute with clarity and precision using a customer-centric view.Take a data-driven approach to marketing campaigns and prioritization of resources.Build and maintain marketing campaigns using automations and journeys that groom prospects via email/text message/Able to utilize Return Path to run robust reports and monitor IP healthEnsure documentation of the steps for testing and coordination with other teamsTrouble shooting and support of platforms including management of 3rd party support services.May perform other duties and responsibilities as assignedMANAGEMENT & SUPERVISORY RESPONSIBILITIES
Typically reports to Management. Direct supervisor job title(s) typically include: Senior Manager / DirectorJob may be directly responsible for direct reports in future (e.g., hiring/termination and/or pay decisions, performance management)JOB QUALIFICATIONS: Essential Skills, Abilities, and Example Behavior(s)
Collaboration:
Develops positive working relationships that emphasize team accomplishment in conjunction with individual contribution.Judgment:
Initiates action only after evaluating the consequences of the action and determining that the benefits are likely to outweigh the costs.Operational Excellence:
Manages business priorities and resources to ensure the efficient, timely, and cost-effective achievement of business results.Respect for People:
Builds trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views.Results Orientation:
Establishes high-performance standards for self and others and assumes personal ownership and accountability for achieving business results.Strategic Reasoning:
Creates and communicates a long-term vision, balances short and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.Strategic Self-Awareness:
Recognizes own strengths and weaknesses and uses that information to guide personal growth and development.Tactical Problem Solving:
Synthesizes available data and facts into plausible courses of action that will result in the resolution of identified problems.Talent Development:
Pursues a personal course of development related to business acumen and uses that knowledge to hire, coach, and develop the performance of others.Tenacity:
Pursues the resolution of business challenges with urgency and determination to achieve positive outcomes.JOB QUALIFICATIONS: Education & Experience Requirements
7-10 years' experience in a technical role in delivering results to business stakeholders, serving as a trusted advisor3-5 years of experience administering or managing Salesforce Marketing CloudHave the expertise to create personalized, dynamic messages and landing pages, and are fluent in Marketing Cloud scripting languages.Strong SFMC SQL skillsRequired Salesforce certifications:Marketing Cloud AdministratorMarketing Cloud Developer
Additional Salesforce Certifications a plus (Salesforce Marketing Cloud Account Engagement)Sense of ownership over the marketing platform and resulting solutionsExcellent relationship-building skillsExcellent communication skills, written, verbal, and interactive when onlineStrong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the resultsA self-starter, experienced in leading projects or delivery work streamsAbility to demonstrate concepts visually and in writing in a way that enables stakeholders to make decisions with confidenceA strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategyExcellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionalsPreferred Qualifications
Bachelor's / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,Salesforce Admin and Developer certifications,Salesforce Architecture certifications,Active in the Salesforce community.Math and Language Skills
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers, co-workers, and all levels of managementProficient command of the English language, good use of grammar skills.Able to communicate business needs to managementBusiness math and a grasp of basic accounting principlesPC Skills
Proficiency with Microsoft Office 2010, Office 365Strong Knowledge with Microsoft D365PHYSICAL REQUIREMENTSAbility to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitorAbility to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.Ability to hear and verbally communicate using a telephone handset and/or connected headset device
WORKING CONDITIONS
Regular business hours with occasional after hours and on-call for production and deploymentTravel requirements: 10% or 2-4 days quarterly to corporate officeRegular attendance and punctuality requiredMay be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy
We are seeking an experienced Salesforce Solution Architect who will own the integrity and strength of our Salesforce Marketing solutions. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep technical understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders to get your visions built into successful solutions.
The successful candidate will have the ability to develop technical solutions and communicate these ideas to all members of a project team, along with a demonstrated ability to meet schedules and multi-task. This position requires strong attention to detail while being able to see the larger picture, as well as an ability to build relationships with all levels within the organization, and lead delivery. The environment is innovative and rapidly maturing to create a scalable platform for a long service life. After-hours and weekend work is occasionally required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work closely with the marketing and customer experience teams to provide input on best practicesArchitect and present proofs of concepts with the appropriate level of abstraction as a means of eliciting and defining requirementsEvaluate current state instance and lead efforts to expand capabilities and build future state vision of SFMCRefine SFMC product backlog, in liaison with stakeholders, ensuring acceptance criteria are well and clearly defined for storiesOversee our Salesforce Marketing Cloud instance to support communication, demand generation and lead capture efforts.Manage the automated data import process in collaboration with IT and other cross-functional business partners.Supervise the configuration, quality assurance, and deployment of Salesforce Marketing CloudMentor and manage teams to provide a full complement of capabilities and ownership for the platformCollaborate with web developers, enterprise architects, solution architects, integration architects, and data analysts to support enterprise solutionsRemain up to date on Salesforce Marketing Cloud releases, including innovative features and third-party solutions; propose forward thinking solutionsOversee the SFMC DevOps and release management processCreate landing pages and webforms using SFMC Web Studio.Provide reporting and metrics related to all activity within SFMC.Leverage marketing technology to automate campaigns where possible while applying customization and personalization.Execute with clarity and precision using a customer-centric view.Take a data-driven approach to marketing campaigns and prioritization of resources.Build and maintain marketing campaigns using automations and journeys that groom prospects via email/text message/Able to utilize Return Path to run robust reports and monitor IP healthEnsure documentation of the steps for testing and coordination with other teamsTrouble shooting and support of platforms including management of 3rd party support services.May perform other duties and responsibilities as assignedMANAGEMENT & SUPERVISORY RESPONSIBILITIES
Typically reports to Management. Direct supervisor job title(s) typically include: Senior Manager / DirectorJob may be directly responsible for direct reports in future (e.g., hiring/termination and/or pay decisions, performance management)JOB QUALIFICATIONS: Essential Skills, Abilities, and Example Behavior(s)
Collaboration:
Develops positive working relationships that emphasize team accomplishment in conjunction with individual contribution.Judgment:
Initiates action only after evaluating the consequences of the action and determining that the benefits are likely to outweigh the costs.Operational Excellence:
Manages business priorities and resources to ensure the efficient, timely, and cost-effective achievement of business results.Respect for People:
Builds trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views.Results Orientation:
Establishes high-performance standards for self and others and assumes personal ownership and accountability for achieving business results.Strategic Reasoning:
Creates and communicates a long-term vision, balances short and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.Strategic Self-Awareness:
Recognizes own strengths and weaknesses and uses that information to guide personal growth and development.Tactical Problem Solving:
Synthesizes available data and facts into plausible courses of action that will result in the resolution of identified problems.Talent Development:
Pursues a personal course of development related to business acumen and uses that knowledge to hire, coach, and develop the performance of others.Tenacity:
Pursues the resolution of business challenges with urgency and determination to achieve positive outcomes.JOB QUALIFICATIONS: Education & Experience Requirements
7-10 years' experience in a technical role in delivering results to business stakeholders, serving as a trusted advisor3-5 years of experience administering or managing Salesforce Marketing CloudHave the expertise to create personalized, dynamic messages and landing pages, and are fluent in Marketing Cloud scripting languages.Strong SFMC SQL skillsRequired Salesforce certifications:Marketing Cloud AdministratorMarketing Cloud Developer
Additional Salesforce Certifications a plus (Salesforce Marketing Cloud Account Engagement)Sense of ownership over the marketing platform and resulting solutionsExcellent relationship-building skillsExcellent communication skills, written, verbal, and interactive when onlineStrong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the resultsA self-starter, experienced in leading projects or delivery work streamsAbility to demonstrate concepts visually and in writing in a way that enables stakeholders to make decisions with confidenceA strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategyExcellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionalsPreferred Qualifications
Bachelor's / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,Salesforce Admin and Developer certifications,Salesforce Architecture certifications,Active in the Salesforce community.Math and Language Skills
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers, co-workers, and all levels of managementProficient command of the English language, good use of grammar skills.Able to communicate business needs to managementBusiness math and a grasp of basic accounting principlesPC Skills
Proficiency with Microsoft Office 2010, Office 365Strong Knowledge with Microsoft D365PHYSICAL REQUIREMENTSAbility to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitorAbility to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.Ability to hear and verbally communicate using a telephone handset and/or connected headset device
WORKING CONDITIONS
Regular business hours with occasional after hours and on-call for production and deploymentTravel requirements: 10% or 2-4 days quarterly to corporate officeRegular attendance and punctuality requiredMay be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy