Crane Works
Service Writer
Crane Works, Selma, Alabama, United States, 36701
Position Summary
The
Service Writer
will maintain accurate and on-time reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed in a timely basis. Vendor invoices will be filed and provided to AP with proper supporting elements as they are received.
Duties & Responsibilities:Open work orders as directed by the Service Manager and maintain control until closed and invoicedHandle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-upCreate and track purchase orders as directedKeep up to date with changes to PO amounts and any other info and provide to APDevelop cost estimatesTrack repairs and their causes, scheduling technicians and process warrantiesMaintain a clean and safe work area and cares for shop tools and equipment assigned to the technicianAbility to safely operate equipmentFollow all safety rules and regulations in performing work assignmentsHandle service department filing and recordsUpdate customer profiles using equipment, hours or other information from the customer work orders.Maintains accessories and supplies and prepares replacement orders for the Service Manager's approvalAssist in handling customer complaints and concernsTrack damaged equipment and make sure the problem is correctedEstimate time to make repairs and schedules appropriate technicianGreet customers immediately in a courteous mannerCompletes other duties as assignedRequirements
Qualifications & Skills:
Must have good communication and customer service skillEffective written communication skillsExperience working in a service departmentAbility to write and work on routine reports and correspondenceAbility to negotiate customer complaints to a satisfactory resolutionExperience with common dealership or point of sale computer systemsGood computer skillsKnowledge of office proceduresGood organizational abilityGeneral understanding of mechanical/technical terms.Education & Experience:
High School Diploma or equivalent requiredEquipment service and maintenance experience preferredLicense & Certification:
Valid Driver's License with acceptable driving recordWorking Conditions:
Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 50 poundsMust be able to climb on and off heavy mobile equipment safelyFrequently walk on uneven surfaces, including natural ground in varying weather conditionsRegular and predictable attendance is requiredTravel Requirements:
None or infrequent
The
Service Writer
will maintain accurate and on-time reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed in a timely basis. Vendor invoices will be filed and provided to AP with proper supporting elements as they are received.
Duties & Responsibilities:Open work orders as directed by the Service Manager and maintain control until closed and invoicedHandle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-upCreate and track purchase orders as directedKeep up to date with changes to PO amounts and any other info and provide to APDevelop cost estimatesTrack repairs and their causes, scheduling technicians and process warrantiesMaintain a clean and safe work area and cares for shop tools and equipment assigned to the technicianAbility to safely operate equipmentFollow all safety rules and regulations in performing work assignmentsHandle service department filing and recordsUpdate customer profiles using equipment, hours or other information from the customer work orders.Maintains accessories and supplies and prepares replacement orders for the Service Manager's approvalAssist in handling customer complaints and concernsTrack damaged equipment and make sure the problem is correctedEstimate time to make repairs and schedules appropriate technicianGreet customers immediately in a courteous mannerCompletes other duties as assignedRequirements
Qualifications & Skills:
Must have good communication and customer service skillEffective written communication skillsExperience working in a service departmentAbility to write and work on routine reports and correspondenceAbility to negotiate customer complaints to a satisfactory resolutionExperience with common dealership or point of sale computer systemsGood computer skillsKnowledge of office proceduresGood organizational abilityGeneral understanding of mechanical/technical terms.Education & Experience:
High School Diploma or equivalent requiredEquipment service and maintenance experience preferredLicense & Certification:
Valid Driver's License with acceptable driving recordWorking Conditions:
Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 50 poundsMust be able to climb on and off heavy mobile equipment safelyFrequently walk on uneven surfaces, including natural ground in varying weather conditionsRegular and predictable attendance is requiredTravel Requirements:
None or infrequent