UX Digital Researcher

Your ResponsibilitiesWork closely with product managers, designers, and business stakeholders to research and build usable, useful and delightful experiences.Design and conduct qualitative and quantitative user research (focus groups, 1x1 interviews, usability studies, surveys, and data assessment).Create comprehensive service blueprints to visually represent end-to-end service processes, identify touchpoints, and highlight areas for optimization and improvement.Develop user personas and journey maps providing deep customer insights on gaps, pain points and opportunities.Conduct competitive research and analysis, identify industry standards and trends.Lead all phases of user research including recruiting, scheduling, testing scripts, performing the research, synthesis and readouts.Present findings and actionable insights in compelling ways - that will help teams product/design decisions or further research.

Qualifications and skills

5+ years of professional experience in user research on

digital products and services.Demonstrable knowledge of qualitative and quantitative research methodologies, evaluation techniques and analysis such as 1x1 interviews, focus groups, field research, journey maps, usability studies, survey research, card sorts, service blueprints and creation of user profiles and personas.Experience conducting user/stakeholder interviews and tests using

UserZoom, Maze, UserTesting.com or similar platforms

.Experience interpreting quantitative data from Google Analytics, Adobe Analytics, Pendo or similar analytics platforms and tools.Ability to discuss, understand and negotiate user needs with a non-technical audience.Ability to juggle multiple projects and competing priorities in a fast-paced environment.Self-motivated, detail-oriented, and a strong storyteller.Expert level proficiency in

Miro