Motion Recruitment
Content Strategist
Motion Recruitment, Portland, Oregon, United States, 97204
Our large crypto company is looking for a contract Content Strategist. This is a remote contract position.
As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by the client's Complaints analysts to resolve customer complaints.
Contract Duration:
8-Months
Required Skills & ExperienceClear, concise communication and the ability to distill complex concepts and information into simple languageExceptional organization and attention to detailExperience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industriesFlexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organizationBA/BS with 5+ years professional experienceWhat You Will Be DoingDaily Responsibilities
Partner with domain specialists to redesign and transform legacy procedures into short-form, easy to use guided workflows and checklistsEnter and maintain the redesigned content entries in KM's Content Management SystemCritically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policiesConduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficienciesMonitor and analyze user feedback and metrics to identify opportunities for further optimization.Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing Complaints content within Athena.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Angela Salvato
Specialization:
Administrative / Clerical
As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by the client's Complaints analysts to resolve customer complaints.
Contract Duration:
8-Months
Required Skills & ExperienceClear, concise communication and the ability to distill complex concepts and information into simple languageExceptional organization and attention to detailExperience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industriesFlexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organizationBA/BS with 5+ years professional experienceWhat You Will Be DoingDaily Responsibilities
Partner with domain specialists to redesign and transform legacy procedures into short-form, easy to use guided workflows and checklistsEnter and maintain the redesigned content entries in KM's Content Management SystemCritically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policiesConduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficienciesMonitor and analyze user feedback and metrics to identify opportunities for further optimization.Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing Complaints content within Athena.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Angela Salvato
Specialization:
Administrative / Clerical