DIGITAL MARKETING COORDINATOR NF-3

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for planning, initiating, and implementing comprehensive digital marketing strategies in support of a variety of MCCS program functions. Utilizes multiple communication methods and techniques, to include oral, written, visual, and multimedia for informing the general public about the programs, services, special events and policies sponsored by or affiliated with MCCS operations. Must have a strong knowledge of using and administering Meta for Business, Facebook Pages, Instagram, Twitter, Snapchat, and WordPress. Must be able to shoot and edit video / photography for posting in real time utilizing an iPhone. Develops and utilizes a variety of marketing plans and concepts designed to enhance awareness and utilization of MCCS facilities and services. Oversees content, scheduling, and design within brand standards on multiple websites and social media accounts for installations within the region. Participates in public relations activities to produce videography and photography content, as well as manage social media posts for timely event updates for the Division. Comfortable in front of the camera and ability to create engaging video content. Respond to customer service inquiries on social platforms like Facebook, Twitter, Snapchat, and others, sometimes outside of normal business hours. Provides comprehensive after-action campaign reports to analyze campaign results. Organize and track web / social analytics via a customer experience management platform. Initiates and prepares routine correspondence using a PC / Mac / Smart Phone and various software. Personally, responds to routine phone and email inquiries. Implements guidance in local policy and procedures, as well as conduct bi-annual training sessions for media editors. Provides Extraordinary Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles, and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Minimum of three years related background that demonstrates experience directly related to the above duties. Must be proficient in Adobe Creative Cloud applications and design concepts. Strong computer and social media skills. Demonstrated experience in the use of a variety of informational marketing and media methods such as graphic arts, design, illustration, photography, computers, live streaming, etc. Must have strong written and oral communication skills. Must posse¿s solid organizational and detail-orientated expertise and the ability to handle numerous projects at one time. Must be able to identify the characteristics of target audiences and determine the most effective, sources, methods, and techniques to use in reaching patrons. Ability to analyze the results of information gathering techniques, surveys, inquiries, etc. to improve upon existing systems. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.