CommunityAmerica Credit Union
Lead UX & Market Researcher
CommunityAmerica Credit Union, Lenexa, Kansas, United States,
Summary
CommunityAmerica is looking for a Lead UX & Market Researcher to help drive the customer research process and design user experiences for our marketing and digital applications. You'll play a key role in helping improve existing offerings, coming up with ideas for new products, experiences, and initiatives, and iterating on early-stage pilots. The Lead UX & Market Researcher will manage end-to-end research from ideation to delivering insights.
The position requires a user-centered and data-informed approach focused on understanding our customers, generating great ideas, and validating those ideas to create products, services and improve existing processes that delight users. Strong skills in communication and relationship building across all organizational levels are part of the success of this role. We use both quantitative and qualitative data to inform our design decisions and deliver experiences that deliver financial well-being for our members. To realize this vision, you will work collaboratively with product managers, engineers, agencies, leadership, and other stakeholders throughout the development lifecycle.
Duties & Responsibilities
Recommend, design, and execute an array of quantitative and qualitative research projects. Includes planning through analysis, storytelling, and presentation; Able to align the insights or findings with the audienceUnderstanding of qualitative, quantitative, user-centered design methodologies, and mixed methodsProactively recommend new and innovative ways to enhance the research process that may include reporting, presentations, and artifactsAbility to conduct end-to-end research with little or no supervisionPresent findings and actionable insights to stakeholders that include senior-level leadership within the credit unionEngage directly with users to gain a deep understanding of their goals, validate designs, conduct quick rounds of usability testing, incorporate insights into the design thinking processDevelop timelines for research projects and other related-operational dutiesAssist with mapping customer journeys, visualizing concepts through storyboards, user workflows, building intuitive interactions, and rapid prototypingIterate and evolve the way we design for and learn from our end users.Partner with leadership to generate new ideas and bring them to marketHelp stakeholders understand best practices and approaches for user researchPerform other duties as assigned.Requirements
Education and Experience:
Bachelor's degree in UX, HCI (psychology/cognitive science), marketing, research, or related field: Master's degree is strongly preferred5 years of industry experience in a user research, customer experience, or market research role; preferably in Fintech or bankingExperience conducting complex research at scale including qualitative interviews, surveys, ethnographic field research, A/B testing, concept testing, diary studies, and usability evaluationKnowledge, Skills, and Abilities:
Proven qualitative user research experience (user interviews, moderated user testing, etc.) and discovery techniques.Familiarity with human-centered interaction designExcellent interpersonal and communication skills - demonstrated ability to work with and through team members.Independent, self-starterProblem-solving skills - Determine what problems users are experiencing and recognize potential user problems and brainstorm action steps to solve them.Analytical thinking mindset - Able to interpret data to identify patterns and solutions, read and develop user and market research findings using logical and scientific reasoning. Advanced understanding of Excel and data analysis.Ability to translate information into actionable insights and compellingly communicate ideas.Curious, disciplined, with a mindset toward learning and growth. Deeply interested in their work. Enjoy learning about the perspectives of others in the field.Attention to detailTime and organizational management skillsAbility to work on projects that are ambiguousUnderstanding of common software project management and agile developmentPreferred Knowledge, Skills, and Abilities:
Experience with usability testing and research tools such as UserTesting, dscout, Maze, Alchemer, QualtricsExperience using statistical methods, data analysis, and data visualization (i.e., Excel, SPSS, R, Python)Understanding of the Design Thinking process
CommunityAmerica is looking for a Lead UX & Market Researcher to help drive the customer research process and design user experiences for our marketing and digital applications. You'll play a key role in helping improve existing offerings, coming up with ideas for new products, experiences, and initiatives, and iterating on early-stage pilots. The Lead UX & Market Researcher will manage end-to-end research from ideation to delivering insights.
The position requires a user-centered and data-informed approach focused on understanding our customers, generating great ideas, and validating those ideas to create products, services and improve existing processes that delight users. Strong skills in communication and relationship building across all organizational levels are part of the success of this role. We use both quantitative and qualitative data to inform our design decisions and deliver experiences that deliver financial well-being for our members. To realize this vision, you will work collaboratively with product managers, engineers, agencies, leadership, and other stakeholders throughout the development lifecycle.
Duties & Responsibilities
Recommend, design, and execute an array of quantitative and qualitative research projects. Includes planning through analysis, storytelling, and presentation; Able to align the insights or findings with the audienceUnderstanding of qualitative, quantitative, user-centered design methodologies, and mixed methodsProactively recommend new and innovative ways to enhance the research process that may include reporting, presentations, and artifactsAbility to conduct end-to-end research with little or no supervisionPresent findings and actionable insights to stakeholders that include senior-level leadership within the credit unionEngage directly with users to gain a deep understanding of their goals, validate designs, conduct quick rounds of usability testing, incorporate insights into the design thinking processDevelop timelines for research projects and other related-operational dutiesAssist with mapping customer journeys, visualizing concepts through storyboards, user workflows, building intuitive interactions, and rapid prototypingIterate and evolve the way we design for and learn from our end users.Partner with leadership to generate new ideas and bring them to marketHelp stakeholders understand best practices and approaches for user researchPerform other duties as assigned.Requirements
Education and Experience:
Bachelor's degree in UX, HCI (psychology/cognitive science), marketing, research, or related field: Master's degree is strongly preferred5 years of industry experience in a user research, customer experience, or market research role; preferably in Fintech or bankingExperience conducting complex research at scale including qualitative interviews, surveys, ethnographic field research, A/B testing, concept testing, diary studies, and usability evaluationKnowledge, Skills, and Abilities:
Proven qualitative user research experience (user interviews, moderated user testing, etc.) and discovery techniques.Familiarity with human-centered interaction designExcellent interpersonal and communication skills - demonstrated ability to work with and through team members.Independent, self-starterProblem-solving skills - Determine what problems users are experiencing and recognize potential user problems and brainstorm action steps to solve them.Analytical thinking mindset - Able to interpret data to identify patterns and solutions, read and develop user and market research findings using logical and scientific reasoning. Advanced understanding of Excel and data analysis.Ability to translate information into actionable insights and compellingly communicate ideas.Curious, disciplined, with a mindset toward learning and growth. Deeply interested in their work. Enjoy learning about the perspectives of others in the field.Attention to detailTime and organizational management skillsAbility to work on projects that are ambiguousUnderstanding of common software project management and agile developmentPreferred Knowledge, Skills, and Abilities:
Experience with usability testing and research tools such as UserTesting, dscout, Maze, Alchemer, QualtricsExperience using statistical methods, data analysis, and data visualization (i.e., Excel, SPSS, R, Python)Understanding of the Design Thinking process