The City of Houston
Senior Library Technology Service Specialist
The City of Houston, Houston, Texas, United States, 77246
Senior Library Technology Service Specialist
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4468883)
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Senior Library Technology Service Specialist
Salary
$1,600.00 - $1,720.00 Biweekly
Location
Various
Job Type
Full Time
Job Number
33870
Department
Houston Public Library
Division
HPL - DIGITAL STRATEGIES
Opening Date
04/12/2024
Closing Date
5/10/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 33870
Division: Digital Strategies
Reporting Location: Various
Workdays & Hours: Monday – Sunday 8:00 am – 8:00 pm*
*Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library seeks an energetic, customer service oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
The Senior Library Technology Service Specialist will:
Serve as the assistant manager to lead the daily activities of staff and volunteers.
One-on-one or in small groups, assists with 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets and digital artistry.
Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
Develops and conducts group workshops on various technologies and maker space devices.
Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.
Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.
Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.
Installs software upgrades and new technology hardware at their respective location.
Gathers or collects data to generate reports, activity logs, and related utilization information.
Evening and Saturday hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.
Applicants are encouraged to submit a Cover Letter and Resume when applying.
For a location listing of our 37 Neighborhood Libraries and Central Library, please visit www.houstonlibrary.org/hpl-locations. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.
WORKING CONDITIONS
Position requires stooping and bending, lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Three (3) years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
LICENSE REQUIREMENTS
None.
PREFERENCES
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Proficient computer skills working with both hardware and software.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families; and
To better serve our diverse communities, fluency in a foreign language is highly preferred.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.
If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Are you a current Houston Public Library employee?
Yes
No
03
Please indicate your highest level of education
High School Diploma/GED AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
High School Diploma /GED AND LESS THAN (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Associate Degree AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Associate Degree AND less than (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Bachelor Degree AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Bachelor Degree or Higher AND less than (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
None of the above apply to me.
04
Describe your experience working in a customer service setting including the user focused technologies. (If you do not have any experience, please put N/A).
05
Describe your experience with teaching technology. If you have none, please put N/A.
06
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No Experience
07
Please indicate, which you are fluent (reading, writing, and/or speaking). Check all that apply.
English
Spanish
Chinese
Vietnamese
Arabic
French
Other languages
I am not multilingual
08
Describe your experience leading staff and volunteers or project management. If you have none, please put N/A.
09
Do you have experience with any of the user focused technologies (select all that apply)
3-D Printing & 3-D Scanning
Embroidery Machines
Laser Cutters
Video Production
Music Production
Digital Artistry
None
10
Please indicated your level of customer service experience in an environment with user focused technologies.
Less than two years
Two years to less than three years
Three to four years
Five years or more
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4468883)
Apply
Senior Library Technology Service Specialist
Salary
$1,600.00 - $1,720.00 Biweekly
Location
Various
Job Type
Full Time
Job Number
33870
Department
Houston Public Library
Division
HPL - DIGITAL STRATEGIES
Opening Date
04/12/2024
Closing Date
5/10/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 33870
Division: Digital Strategies
Reporting Location: Various
Workdays & Hours: Monday – Sunday 8:00 am – 8:00 pm*
*Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library seeks an energetic, customer service oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
The Senior Library Technology Service Specialist will:
Serve as the assistant manager to lead the daily activities of staff and volunteers.
One-on-one or in small groups, assists with 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets and digital artistry.
Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
Develops and conducts group workshops on various technologies and maker space devices.
Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.
Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.
Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.
Installs software upgrades and new technology hardware at their respective location.
Gathers or collects data to generate reports, activity logs, and related utilization information.
Evening and Saturday hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.
Applicants are encouraged to submit a Cover Letter and Resume when applying.
For a location listing of our 37 Neighborhood Libraries and Central Library, please visit www.houstonlibrary.org/hpl-locations. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.
WORKING CONDITIONS
Position requires stooping and bending, lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Three (3) years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
LICENSE REQUIREMENTS
None.
PREFERENCES
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Proficient computer skills working with both hardware and software.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families; and
To better serve our diverse communities, fluency in a foreign language is highly preferred.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.
If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Are you a current Houston Public Library employee?
Yes
No
03
Please indicate your highest level of education
High School Diploma/GED AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
High School Diploma /GED AND LESS THAN (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Associate Degree AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Associate Degree AND less than (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Bachelor Degree AND (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
Bachelor Degree or Higher AND less than (3) Three years of progressively responsible customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology.
None of the above apply to me.
04
Describe your experience working in a customer service setting including the user focused technologies. (If you do not have any experience, please put N/A).
05
Describe your experience with teaching technology. If you have none, please put N/A.
06
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No Experience
07
Please indicate, which you are fluent (reading, writing, and/or speaking). Check all that apply.
English
Spanish
Chinese
Vietnamese
Arabic
French
Other languages
I am not multilingual
08
Describe your experience leading staff and volunteers or project management. If you have none, please put N/A.
09
Do you have experience with any of the user focused technologies (select all that apply)
3-D Printing & 3-D Scanning
Embroidery Machines
Laser Cutters
Video Production
Music Production
Digital Artistry
None
10
Please indicated your level of customer service experience in an environment with user focused technologies.
Less than two years
Two years to less than three years
Three to four years
Five years or more
Required Question