WP
Warranty Writer II (CMD)
WP, Houston, Texas, United States, 77246
Scope of Work:
Develops, writes and processes warranties with accuracy. Verify warranty coverage and develop estimates. Maintain customer rapport and records. Ensure that customer needs are fulfilled.
Primary Job Responsibilities:
Promptly respond to customer inquiriesTake detailed notes with regards to warranty issuesVerify warranty status and coverage by examining records, and explain provision and exclusionsDevelop, write and process warranties with accuracyHandle warranty requests in compliance with both company standards and legal requirementsDevelop accurate estimates and explain estimates to customersInsure recall notifications are initiated properlyHandle shipment of defective parts, arrange for delivery of replacements a or receipt of creditCommunicate with manufacturers, secure replacement parts and repairs for defective merchandisePerform other duties as assignedMinimum Qualifications:
Must have a High School diploma or equivalentMust have a minimum of 4 year(s) previous experience working with warrant/serviceRequirements:
Knowledge, Skills, and Abilities (KSAs)
Display strong written and oral communication skillsDetail oriented, good problem solving skills, strong organizational skillsDisplay excellent customer service skillsHighly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlinesAbility to build and maintain customer relationshipsProficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Working Conditions and Physical Demands:
Typical hours of work Monday through Friday; 8m. to 5 p.m. (Flexible hours, days and weekends when necessary)Minimal travel may be required, with overnight staySitting; occasional bending or kneeling; lift and carry a maximum 30 Lbs., reach overhead for lightweight itemsOffice work
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Develops, writes and processes warranties with accuracy. Verify warranty coverage and develop estimates. Maintain customer rapport and records. Ensure that customer needs are fulfilled.
Primary Job Responsibilities:
Promptly respond to customer inquiriesTake detailed notes with regards to warranty issuesVerify warranty status and coverage by examining records, and explain provision and exclusionsDevelop, write and process warranties with accuracyHandle warranty requests in compliance with both company standards and legal requirementsDevelop accurate estimates and explain estimates to customersInsure recall notifications are initiated properlyHandle shipment of defective parts, arrange for delivery of replacements a or receipt of creditCommunicate with manufacturers, secure replacement parts and repairs for defective merchandisePerform other duties as assignedMinimum Qualifications:
Must have a High School diploma or equivalentMust have a minimum of 4 year(s) previous experience working with warrant/serviceRequirements:
Knowledge, Skills, and Abilities (KSAs)
Display strong written and oral communication skillsDetail oriented, good problem solving skills, strong organizational skillsDisplay excellent customer service skillsHighly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlinesAbility to build and maintain customer relationshipsProficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Working Conditions and Physical Demands:
Typical hours of work Monday through Friday; 8m. to 5 p.m. (Flexible hours, days and weekends when necessary)Minimal travel may be required, with overnight staySitting; occasional bending or kneeling; lift and carry a maximum 30 Lbs., reach overhead for lightweight itemsOffice work
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)