J.B. Hunt
Service Writer
J.B. Hunt, Windsor Locks, Connecticut, us, 06096
Job Summary:
Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.
Job Description:
Key Responsibilities:
Keep maintenance information systems updated with ETA's at all times
Observe all Company safety requirements
Perform other duties as required or assigned
Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
Input repair order information to data processing system and close repair orders
Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
Arrange and create outsource forms for vendors to conduct repairs at the shop Assist drivers and callers with general questions and/or direction
Create repair orders and passing work to technicians
Shift: Monday-Friday 6:00am - 2:30pm
In addition to the company benefits listed below, the maintenance team will also have access to:
Career growth opportunities
Company-provided uniforms and annual boot allowance
Safety culture with bonus incentives
Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.
Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program
Qualifications:
Minimum Qualification:
High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed..
Preferred Qualification :
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Proficient active listening skills
Proficient organizational skills
Proficient time management skills
Self-motivation
Ability to wear appropriate work attire (protective gear/PPE)
Basic Customer Service Skills
Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.
This position is not eligible for employment-based sponsorship.
The expected starting pay range for this position is between $18.54-$27.80 per hour.
Actual compensation may vary due to factors such as experience and skill set.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Maintenance, Technical Writing, Transportation/Logistics
Job Opening ID:
00547685 Service Writer (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.
Job Description:
Key Responsibilities:
Keep maintenance information systems updated with ETA's at all times
Observe all Company safety requirements
Perform other duties as required or assigned
Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
Input repair order information to data processing system and close repair orders
Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
Arrange and create outsource forms for vendors to conduct repairs at the shop Assist drivers and callers with general questions and/or direction
Create repair orders and passing work to technicians
Shift: Monday-Friday 6:00am - 2:30pm
In addition to the company benefits listed below, the maintenance team will also have access to:
Career growth opportunities
Company-provided uniforms and annual boot allowance
Safety culture with bonus incentives
Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.
Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program
Qualifications:
Minimum Qualification:
High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed..
Preferred Qualification :
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Proficient active listening skills
Proficient organizational skills
Proficient time management skills
Self-motivation
Ability to wear appropriate work attire (protective gear/PPE)
Basic Customer Service Skills
Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.
This position is not eligible for employment-based sponsorship.
The expected starting pay range for this position is between $18.54-$27.80 per hour.
Actual compensation may vary due to factors such as experience and skill set.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Maintenance, Technical Writing, Transportation/Logistics
Job Opening ID:
00547685 Service Writer (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.