Technical Writer

In this role you willend-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.communicate how to accomplish user tasks, rather than how to use the user interface.research and hands-on learning, become an expert on our products and methodologies.with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.subject matter experts to learn how product features work and understand their benefits to users.with software to learn how it functions from an end-user point of view.The Contract Technical Writer should have the following skills:years working on software documentation projectsDITA XML, Madcap Flare, any structured authoring tool; and CMSwriting and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.self-starter, pro-active in asking questions and resolving issues with subject matter experts.thinker who can anticipate the reader’s concerns and questions about the product.time management skills with the ability to estimate the effort required to complete a task and stay on schedule.graphics skills (Powerpoint).documenting APIs a plus.writing documentation for translation and optimizing documentation projects for translation a plus.with Jira and Confluence a plus.with digital adoption platforms such as WalkMe a pluswith the Telecom industry a plus