Profile Products
Customer Service Expeditor-Hybrid
Profile Products, Buffalo Grove, Illinois, United States, 60089
About the OrganizationProfile Products is driven to provide effective, environmentally friendly solutions.
Our Vision
Improve how the world lives, works, and plays.
Our Mission
Provide innovative solutions that deliver agronomic value and promote sustainability.
Our Values
WIN with Integrity.
Demonstrate unwavering commitment to each other and our customers.
Be remarkable.
Foster passion for a better tomorrow.
Description
Position Summary
Profile Products LLC is seeking a customer service expeditor to join our service team that supports a rapidly growing business. We are seeking an individual with customer service experience in domestic and international order fulfillment although the prime area of responsibility will be domestic business.
Duties and ResponsibilitiesAct as the key liaison between production, sales, customer service, supply chain and shipping to ensure information regarding urgent customer needs are addressed and communicated.Plans, develops and fully leads special projects in CS.Ownership of international process mapping, development and improvement.Own "white-glove" solution as needed for specific customer or projects on an as-needed basisAssist in the process mapping of required standard operating procedures.Work with CS Director and CS Managers to provide alternative solutions to challenging customer issues.Assist the sales team with new product/market launches. Verify literature and sell sheets were received by the customer service team and help support customers.Help lead CRM implementation and assist in creating standard work between users.Enter and maintain customer information in Profile's ERP system and Microsoft Dynamics CRM.Complete and update Profile Customer Master database records.Work with the Logistics Manager and Buffalo Grove Customer Service Director and Manager to improve existing processes and help implement new policies and procedures in the order fulfillment process.Assist in the upselling and cross selling strategy.Interface with team members on root-cause identification, customer restitution, and process improvement to avoid future occurrences.Learn Power BI and E1 reporting to help support reporting needs throughout Profile Products.Monitor project delivery timelines, check work quality against company requirements and specifications and ensure compliance with regulations/standard work.Compile, record and report project performance and progress to management and key stakeholders.Position Requirements
Essential Qualifications
Minimum 7-10 years of experience in customer service in a fast-paced work environment.Preferred experience in international shipment processes and procedures. Possesses knowledge of export terminology, and document requirements.Is a proactive and creative team player who will look for and implement ways to improve and streamline processes while adding value and increasing the scope of outlined duties.Able to effectively listen to and understand information presented by others and to ask questions as appropriate.Able to communicate information and ideas clearly to others.Able to prioritize and complete multiple responsibilities and duties with minimal supervision.Is self-motivated, organized, and detail oriented.Experience in customer database (Microsoft Dynamics CRM) and Microsoft Office Suite.Having these skills would be a plus:
Strong Excel skills is a plus.Bilingual (Spanish) a plus.Education and Experience
High School diploma or equivalentLanguage Skills
Ability to read, write, speak English; proficiency in Spanish not required but is a plus.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen.Possess the ability to fulfill and any all-office activities normally expected in an office setting, to include, but not limited to:
Remaining seated for periods of time to perform computer entry, participating in filing activity, lifting, and carrying office supplies (paper reams, mail, etc.).
The employee must occasionally lift and/or move up to 20-25 pounds.May require overtime.Fine hand manipulation (keyboarding).Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hybrid- three days in corporate office and two days remote. Internal office space.The noise level in the work environment is usually moderate.Travel as needed, up to an estimated 10% of the time.
ShiftDays
Full-Time/Part-TimeFull-Time
Exempt/Non-ExemptNon-Exempt
LocationCorporate
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
EVerify Notice
This position is currently accepting applications.
Our Vision
Improve how the world lives, works, and plays.
Our Mission
Provide innovative solutions that deliver agronomic value and promote sustainability.
Our Values
WIN with Integrity.
Demonstrate unwavering commitment to each other and our customers.
Be remarkable.
Foster passion for a better tomorrow.
Description
Position Summary
Profile Products LLC is seeking a customer service expeditor to join our service team that supports a rapidly growing business. We are seeking an individual with customer service experience in domestic and international order fulfillment although the prime area of responsibility will be domestic business.
Duties and ResponsibilitiesAct as the key liaison between production, sales, customer service, supply chain and shipping to ensure information regarding urgent customer needs are addressed and communicated.Plans, develops and fully leads special projects in CS.Ownership of international process mapping, development and improvement.Own "white-glove" solution as needed for specific customer or projects on an as-needed basisAssist in the process mapping of required standard operating procedures.Work with CS Director and CS Managers to provide alternative solutions to challenging customer issues.Assist the sales team with new product/market launches. Verify literature and sell sheets were received by the customer service team and help support customers.Help lead CRM implementation and assist in creating standard work between users.Enter and maintain customer information in Profile's ERP system and Microsoft Dynamics CRM.Complete and update Profile Customer Master database records.Work with the Logistics Manager and Buffalo Grove Customer Service Director and Manager to improve existing processes and help implement new policies and procedures in the order fulfillment process.Assist in the upselling and cross selling strategy.Interface with team members on root-cause identification, customer restitution, and process improvement to avoid future occurrences.Learn Power BI and E1 reporting to help support reporting needs throughout Profile Products.Monitor project delivery timelines, check work quality against company requirements and specifications and ensure compliance with regulations/standard work.Compile, record and report project performance and progress to management and key stakeholders.Position Requirements
Essential Qualifications
Minimum 7-10 years of experience in customer service in a fast-paced work environment.Preferred experience in international shipment processes and procedures. Possesses knowledge of export terminology, and document requirements.Is a proactive and creative team player who will look for and implement ways to improve and streamline processes while adding value and increasing the scope of outlined duties.Able to effectively listen to and understand information presented by others and to ask questions as appropriate.Able to communicate information and ideas clearly to others.Able to prioritize and complete multiple responsibilities and duties with minimal supervision.Is self-motivated, organized, and detail oriented.Experience in customer database (Microsoft Dynamics CRM) and Microsoft Office Suite.Having these skills would be a plus:
Strong Excel skills is a plus.Bilingual (Spanish) a plus.Education and Experience
High School diploma or equivalentLanguage Skills
Ability to read, write, speak English; proficiency in Spanish not required but is a plus.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen.Possess the ability to fulfill and any all-office activities normally expected in an office setting, to include, but not limited to:
Remaining seated for periods of time to perform computer entry, participating in filing activity, lifting, and carrying office supplies (paper reams, mail, etc.).
The employee must occasionally lift and/or move up to 20-25 pounds.May require overtime.Fine hand manipulation (keyboarding).Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hybrid- three days in corporate office and two days remote. Internal office space.The noise level in the work environment is usually moderate.Travel as needed, up to an estimated 10% of the time.
ShiftDays
Full-Time/Part-TimeFull-Time
Exempt/Non-ExemptNon-Exempt
LocationCorporate
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
EVerify Notice
This position is currently accepting applications.