County of San Bernardino, CA
Voice Network Systems Support Analyst II* (County Promotional)
County of San Bernardino, CA, San Bernardino, California, United States, 92409
Salary :
$82,097.60 - $113,110.40 Annually
Location :
San Bernardino, CA
Job Type:
Full-time
Job Number:
24-19965TEL-01
Department:
Multiple County Departments
Opening Date:
05/04/2024
Closing Date:
5/24/2024 5:00 PM Pacific
The Job
This recruitment is only open to current County of San Bernardino, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.
Your County employment must be clearly listed in your work experience.
The
Innovation and Technology Department
is accepting applications for
Voice Network System Support Analyst II*
for the
Telecommunication Services Division.
The position will be responsible to analyze, design, modify and maintain the County's telecommunications networks.
This is the fully qualified journey-level of the Systems Support Analyst series. Incumbents in this position will:Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software productsInstall and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performanceDesign network topology and work with staff to implement; develops and implements dialing and network routing strategyExecute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recoveryPrepare and submit reports as required by managementAnalyze service levels, network capacity utilization, implement network and software changes/upgradesAnalyze Customer requirements and submit job quote requests to vendorsEvaluate vendor quote requests for accuracy and submit to management for purchase approvalTrain coworkers and subordinates on new and existing technologiesEvaluate licensing needs and compliancy within Cisco, Nortel and associated systems*Official title: System Support Analyst II. For a comprehensive list of duties please see the job description for System Support Analyst II.
COMPETITIVE BENEFITS PACKAGE
Click the image below to learn more about our impressive traditional benefits!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process:
Candidate may be required to receive an updated background check and/or medical examination.
Availability:
Incumbents are subject to 24-hour call-back, evening, and weekend work.
Travel:
Travel throughout the county may be required. A valid California Class C driver license and proof of automobile liability insurance must be maintained for the individual providing the transportation.
Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field.
Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.
A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.
- AND -
REQUIRED EXPERIENCE:
A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades.
Education Substitution:An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.
Desired Qualifications
Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, Networking, Avaya PBX and Call Pilot. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.
Selection Process
Application Procedure:
Complete and submit the online employment application and supplemental questionnaire by the filing deadline.
There will be a
competitive evaluation
of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
All communications regarding the selection process will be via e-mail.
Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require
technical assistance ,
please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA:
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation:
If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference:
Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points.Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Administrative Services Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits, please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
01
Instructions:
The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the eligible list. Please ensure that any experience indicated in your responses is clearly detailed in the employment history section of your application.
I understand.
02
County of San Bernardino Employment Status:
Are you a current County of San Bernardino, Fire Department, or Special Districts employee who holds a regular, contract, extra-help, recurrent, Public Service Employee, WEX, or intern position?
YesNo
03
Minimum QualificationsEducation:
Do you possess thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field?
YesNo
04
Minimum Qualifications Education:
Have you completed specialized technology courses or certificate program with 450 hours of classroom instruction?Note: Please ensure that applicable coursework/certificate is listed in the appropriate area of your application.
YesNo
05
Minimum QualificationsExperience:
Do you possess a minimum of two (2) years of work experience within the last five years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades?
YesNo
06
Minimum QualificationsExperience:
Do you possess an additional two (2) years of applicable experience in lieu of the education requirement?
YesNo
07
Programming:
Indicate the areas in which you possess experience programming and configuring. Note: Please ensure that relevant experience is clearly detailed in the work experience section of your application.
Avaya Call PilotAvaya PBXCisco CUBEsCisco UCS serverCisco UCM/Unity Connection/Cisco Emergency ResponderCisco Voice GatewaysInformacast PagingNetwork Routing Service (NRS)RoutersSIP Trunking/TDM TrunkingVMWare ESXIN/A
08
Network Experience:
Indicate the areas in which you possess experience programming and configuring. Note: Please ensure that relevant experience is clearly detailed in the work experience section of your application.
Avaya PBXAvaya Call PilotCisco CUBEsCisco UCS serverCisco UCM/Unity Connection/Cisco Emergency ResponderCisco Voice GatewaysInformacast PagingNetwork Routing Service (NRS)RoutersSIP Trunking/TDM TrunkingVMWare ESXIN/A
09
Knowledge Base:
Select below which option(s) best describe your knowledge base.Note: Please ensure that relevant experience in each area is clearly detailed in the work experience section of your application.
Cisco VoIP TelephonyCustomer ServiceFax ServersNetwork RoutingNortel/Avaya SystemsPerformance MonitoringSystem UpgradesUCCEN/A
10
Disaster Recovery Planning:
Do you possess experience with strategic planning and tactical disaster recovery planning? Note: Please ensure that relevant experience is clearly detailed in the Employment History section of your application.
YesNo
11
Education/Coursework:
A list of coursework is required unless you possess a bachelor's degree from an accredited college or university in one of the following subjects: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable. For each class completed, list below the following information: Course Title, School Name and Units or Hours of instruction/number & type. Example:-Computer Science, CSUSB, 4 quarter units.-Computer Science, CSUSB, 3 semester units.-Computer Science, CSUSB, 40 hours of instruction.
12
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above.
13
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand.
14
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
$82,097.60 - $113,110.40 Annually
Location :
San Bernardino, CA
Job Type:
Full-time
Job Number:
24-19965TEL-01
Department:
Multiple County Departments
Opening Date:
05/04/2024
Closing Date:
5/24/2024 5:00 PM Pacific
The Job
This recruitment is only open to current County of San Bernardino, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.
Your County employment must be clearly listed in your work experience.
The
Innovation and Technology Department
is accepting applications for
Voice Network System Support Analyst II*
for the
Telecommunication Services Division.
The position will be responsible to analyze, design, modify and maintain the County's telecommunications networks.
This is the fully qualified journey-level of the Systems Support Analyst series. Incumbents in this position will:Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software productsInstall and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performanceDesign network topology and work with staff to implement; develops and implements dialing and network routing strategyExecute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recoveryPrepare and submit reports as required by managementAnalyze service levels, network capacity utilization, implement network and software changes/upgradesAnalyze Customer requirements and submit job quote requests to vendorsEvaluate vendor quote requests for accuracy and submit to management for purchase approvalTrain coworkers and subordinates on new and existing technologiesEvaluate licensing needs and compliancy within Cisco, Nortel and associated systems*Official title: System Support Analyst II. For a comprehensive list of duties please see the job description for System Support Analyst II.
COMPETITIVE BENEFITS PACKAGE
Click the image below to learn more about our impressive traditional benefits!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process:
Candidate may be required to receive an updated background check and/or medical examination.
Availability:
Incumbents are subject to 24-hour call-back, evening, and weekend work.
Travel:
Travel throughout the county may be required. A valid California Class C driver license and proof of automobile liability insurance must be maintained for the individual providing the transportation.
Sponsorship:
Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field.
Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.
A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.
- AND -
REQUIRED EXPERIENCE:
A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades.
Education Substitution:An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.
Desired Qualifications
Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, Networking, Avaya PBX and Call Pilot. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.
Selection Process
Application Procedure:
Complete and submit the online employment application and supplemental questionnaire by the filing deadline.
There will be a
competitive evaluation
of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
All communications regarding the selection process will be via e-mail.
Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require
technical assistance ,
please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA:
San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation:
If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference:
Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points.Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Administrative Services Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits, please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
01
Instructions:
The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the eligible list. Please ensure that any experience indicated in your responses is clearly detailed in the employment history section of your application.
I understand.
02
County of San Bernardino Employment Status:
Are you a current County of San Bernardino, Fire Department, or Special Districts employee who holds a regular, contract, extra-help, recurrent, Public Service Employee, WEX, or intern position?
YesNo
03
Minimum QualificationsEducation:
Do you possess thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field?
YesNo
04
Minimum Qualifications Education:
Have you completed specialized technology courses or certificate program with 450 hours of classroom instruction?Note: Please ensure that applicable coursework/certificate is listed in the appropriate area of your application.
YesNo
05
Minimum QualificationsExperience:
Do you possess a minimum of two (2) years of work experience within the last five years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades?
YesNo
06
Minimum QualificationsExperience:
Do you possess an additional two (2) years of applicable experience in lieu of the education requirement?
YesNo
07
Programming:
Indicate the areas in which you possess experience programming and configuring. Note: Please ensure that relevant experience is clearly detailed in the work experience section of your application.
Avaya Call PilotAvaya PBXCisco CUBEsCisco UCS serverCisco UCM/Unity Connection/Cisco Emergency ResponderCisco Voice GatewaysInformacast PagingNetwork Routing Service (NRS)RoutersSIP Trunking/TDM TrunkingVMWare ESXIN/A
08
Network Experience:
Indicate the areas in which you possess experience programming and configuring. Note: Please ensure that relevant experience is clearly detailed in the work experience section of your application.
Avaya PBXAvaya Call PilotCisco CUBEsCisco UCS serverCisco UCM/Unity Connection/Cisco Emergency ResponderCisco Voice GatewaysInformacast PagingNetwork Routing Service (NRS)RoutersSIP Trunking/TDM TrunkingVMWare ESXIN/A
09
Knowledge Base:
Select below which option(s) best describe your knowledge base.Note: Please ensure that relevant experience in each area is clearly detailed in the work experience section of your application.
Cisco VoIP TelephonyCustomer ServiceFax ServersNetwork RoutingNortel/Avaya SystemsPerformance MonitoringSystem UpgradesUCCEN/A
10
Disaster Recovery Planning:
Do you possess experience with strategic planning and tactical disaster recovery planning? Note: Please ensure that relevant experience is clearly detailed in the Employment History section of your application.
YesNo
11
Education/Coursework:
A list of coursework is required unless you possess a bachelor's degree from an accredited college or university in one of the following subjects: telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable. For each class completed, list below the following information: Course Title, School Name and Units or Hours of instruction/number & type. Example:-Computer Science, CSUSB, 4 quarter units.-Computer Science, CSUSB, 3 semester units.-Computer Science, CSUSB, 40 hours of instruction.
12
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email.Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
I acknowledge that I have read, understood, and agree to the above.
13
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note:
If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
I understand.
14
Applicant Acknowledgement - Application Complete:
Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question