Merit System Services
Supervising Departmental Information Systems Coordinator - Promotional Only
Merit System Services, Salinas, California, United States, 93911
Salary:
$7,083.00 - $9,669.00 Monthly
Location :
Salinas
Job Type:
Full-Time
Job Number:
MSS04491
Department:
Monterey County Department of Social Services
Opening Date:
05/06/2024
Closing Date:
5/20/2024 11:59 PM Pacific
Position Information
Under direction, supervises, trains and evaluates subordinate staff and is responsible for maintenance and administration of an operating department's automated database; acts as a resource person for users of specialized automated systems; investigates and reports computer problems to the computer system maintenance organization; requests improvements and modifications to systems; and performs other related work as is required.
This is the supervisory level in the Departmental Information System Coordinator series. This position is responsible for supervising a subordinate staff, maintaining an operating department's utilization of automated systems and providing application training and expertise to staff. The position evaluates and assesses services and gathers, prepares and analyses data on a variety of subjects necessary to the automated functions of the department and its programs.
Positions are allocated within this series based on supervisory duties, nature, scope and complexity of duties and responsibilities, and level of independence and accountability.Positions may have responsibility for one or for multiple systems areas, depending on assignment.
This class is distinguished from the lower level class of Senior Departmental Information Systems Coordinator by the responsibility to supervise subordinate staff. It is distinguished from the Monterey County Information Systems Division Programmer Analyst, and Information systems Support Technician class series which provide technical systems support on a county-wide basis, whereas positions assigned to this series focus on the supervision of staff involved in applications support of departmental automated systems.
Examples of Duties
EXAMPLE OF DUTIESSupervises, plans, assigns and reviews the work of staff; sets job standards and evaluates job performance; provides technical assistance and guidance.Coordinates with computer support personnel in identifying and resolving problems with the system, including: programs, workstations and other related hardware and software.Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures, and prepares on-line bulletins to inform users of changes or additions.Assesses and evaluates training needs of system users and provides such training or arranges for staff to acquire it; Writes and revises procedures, instructional materials or staff development tools for systems-related training.Designs, writes and documents computer applications using commercial database software, spreadsheets and other programs; Designs and writes procedures for integrity of data on various computer systems; Documents and tracks system problems and writes reports on issues.Acts as a resources person for users of a automated system(s) applications; Answers questions and resolves problems related to use and operation of the application.Designs, writes and tests macros to assist department staff in performing complex repetitive data processing tasks.Attends meetings and represents the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; may plan or assist in planning the implementation of conversion from manual systems to automated information systems.Coordinates and assures system security; Develops and maintains consistent backup and recovery operations; Monitors batch results and corrects batch problems.Working knowledge of:
Capability and limitations of various computer operating systems including DOS, Windows and networks.Computer applications used in data managementMethods of error research and troubleshootingTerminology related to computer hardware, software, network and peripheral equipment.Analytical processesSome positions may be required to have a working knowledge of the functions, regulations, services, programs and operations of the specific department.Supervisory practices and methods.Training methods and techniques of automation systems applications.Some knowledge of:
Some positions may require some knowledge of specialized automated systems and general application unique to the operating department from a user perspective.Skill and ability to:
Supervise, plan, train and evaluate subordinate staff.Evaluate and interpret automated information systems functions from a user perspective.Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel.Gather information and analyze data to establish and maintain system user protocol.Make recommendations for system and operational enhancements.Utilize effective judgment regarding establishment and maintenance of application system features such as registration, user profiles, system access security, e-mail administration, and appointment schedule templatesRead and comprehend written materials on a wide variety of application system subjects.Maintain confidentiality of information in accordance with legal standards and/or County regulationsOrganize, prioritize, schedule and coordinate work flow to meet project deadlines.Communicate effectively with all levels of staff in the organization both orally and in writing.Provide excellent and courteous customer service and establish and maintain effective working relationships.
Minimum Qualifications
The knowledge, skills and abilities listed above may be acquired through various types of experience, education or training, typically:
Three years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying, or interfacing office automation software or application environments.
Supplemental Information
Additional Information:The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required.Employees who drive on County business to carry out job-related duties must possess a valid CA Driver License for the class vehicle driven.The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.Monterey County, like all employers, is required to verify an employee's right to work in the United States. Accordingly, on the first day of employment, employees must have and show those documents that verify their legal right to work in the United States. Examples of accepted documentation are a U.S. Passport or Alien Registration Card, or a driver's license and Social Security Card, or a driver's license and U.S. Birth Certificate.Additionally, our agency requires a valid social security card in order to process employee paychecks. Accordingly, on the first day of employment, employees must have and show this document.Government agencies accessing US government information, which includes federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure an investigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
VETERANS PREFERENCEIf you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.
TRAINING & EXPERIENCE EXAMINATION - WEIGHTED 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
ELIGIBLE LIST INFORMATIONA promotional eligible list will be established for the County of Monterey. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at or 916-323-2360 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
ABOUT MONTEREY COUNTYLocated on California's picturesque Pacific Coast, the County of Monterey is blessed with mild weather year-round and is home to miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and a bountiful valley. With a population exceeding 400,000, the County is proud of its vibrant citizenry, great traditions, educational opportunities, and multicultural lifestyles. Boasting such world-renowned attractions as the spectacular Big Sur coast, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals, and Pebble Beach - possibly the world's most famous golf course, it's easy to see why an estimated 4.3 million visitors a year make Monterey County their destination of choice.
In addition to a thriving tourist trade, Monterey County's economy is largely based on a vigorous agricultural industry. Known as the 'salad bowl of the nation' the Salinas Valley provides fresh vegetables and salad greens to the entire country. California's 16th largest county also provides many educational opportunities for its residents including California State University at Monterey Bay, the Middlebury Institute of International Studies, the Defense Language Institute (DLI), Presidio of Monterey, and the Naval Postgraduate School (NPS). All these factors combine to make Monterey County a healthy, economically diverse region eager to foster and sustain an enriching lifestyle for its residents.
ABOUT MONTEREY COUNTY SOCIAL SERVICES DEPARTMENTMonterey County Department of Social Services is seeking enthusiastic applicants, who genuinely care about the community and its members, to join its team. Monterey County Department of Social Services administers over seventy programs that daily serve an estimated 200,000 residents of Monterey County. Department programs include Community Benefits (Public Assistance Eligibility), Family and Children's Services (Child Welfare Services), Aging and Adult Services (Adult Protective Services, IHSS, and Area Agency on Aging), CalWORKs Employment Services, Military and Veterans Affairs and Community Action Partnership. Careers with the Department of Social Services offer the opportunity to promote the social and economic self-reliance of individuals and families served by providing essential resources and services to low-income families, veterans, vulnerable children and adults, and disabled individuals. Monterey County Department of Social Services welcomes, values, and encourages diverse voices, opinions, perspectives, and backgrounds to foster an environment where all viewpoints are appreciated. The Department currently has a team of approximately 874 dedicated members serving Monterey County residents.
Monterey County is an Equal Opportunity Employer - Minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Bargaining Unit F Summary Sheet:
Supervising Departmental Information Systems Coordinator Job Description:
To learn more about the Department of Social Services, go to
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.
01
Are you a current County of Monterey employee or a former employee whose name currently appears on a Recall List?
YesNo
Required Question
$7,083.00 - $9,669.00 Monthly
Location :
Salinas
Job Type:
Full-Time
Job Number:
MSS04491
Department:
Monterey County Department of Social Services
Opening Date:
05/06/2024
Closing Date:
5/20/2024 11:59 PM Pacific
Position Information
Under direction, supervises, trains and evaluates subordinate staff and is responsible for maintenance and administration of an operating department's automated database; acts as a resource person for users of specialized automated systems; investigates and reports computer problems to the computer system maintenance organization; requests improvements and modifications to systems; and performs other related work as is required.
This is the supervisory level in the Departmental Information System Coordinator series. This position is responsible for supervising a subordinate staff, maintaining an operating department's utilization of automated systems and providing application training and expertise to staff. The position evaluates and assesses services and gathers, prepares and analyses data on a variety of subjects necessary to the automated functions of the department and its programs.
Positions are allocated within this series based on supervisory duties, nature, scope and complexity of duties and responsibilities, and level of independence and accountability.Positions may have responsibility for one or for multiple systems areas, depending on assignment.
This class is distinguished from the lower level class of Senior Departmental Information Systems Coordinator by the responsibility to supervise subordinate staff. It is distinguished from the Monterey County Information Systems Division Programmer Analyst, and Information systems Support Technician class series which provide technical systems support on a county-wide basis, whereas positions assigned to this series focus on the supervision of staff involved in applications support of departmental automated systems.
Examples of Duties
EXAMPLE OF DUTIESSupervises, plans, assigns and reviews the work of staff; sets job standards and evaluates job performance; provides technical assistance and guidance.Coordinates with computer support personnel in identifying and resolving problems with the system, including: programs, workstations and other related hardware and software.Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures, and prepares on-line bulletins to inform users of changes or additions.Assesses and evaluates training needs of system users and provides such training or arranges for staff to acquire it; Writes and revises procedures, instructional materials or staff development tools for systems-related training.Designs, writes and documents computer applications using commercial database software, spreadsheets and other programs; Designs and writes procedures for integrity of data on various computer systems; Documents and tracks system problems and writes reports on issues.Acts as a resources person for users of a automated system(s) applications; Answers questions and resolves problems related to use and operation of the application.Designs, writes and tests macros to assist department staff in performing complex repetitive data processing tasks.Attends meetings and represents the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; may plan or assist in planning the implementation of conversion from manual systems to automated information systems.Coordinates and assures system security; Develops and maintains consistent backup and recovery operations; Monitors batch results and corrects batch problems.Working knowledge of:
Capability and limitations of various computer operating systems including DOS, Windows and networks.Computer applications used in data managementMethods of error research and troubleshootingTerminology related to computer hardware, software, network and peripheral equipment.Analytical processesSome positions may be required to have a working knowledge of the functions, regulations, services, programs and operations of the specific department.Supervisory practices and methods.Training methods and techniques of automation systems applications.Some knowledge of:
Some positions may require some knowledge of specialized automated systems and general application unique to the operating department from a user perspective.Skill and ability to:
Supervise, plan, train and evaluate subordinate staff.Evaluate and interpret automated information systems functions from a user perspective.Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel.Gather information and analyze data to establish and maintain system user protocol.Make recommendations for system and operational enhancements.Utilize effective judgment regarding establishment and maintenance of application system features such as registration, user profiles, system access security, e-mail administration, and appointment schedule templatesRead and comprehend written materials on a wide variety of application system subjects.Maintain confidentiality of information in accordance with legal standards and/or County regulationsOrganize, prioritize, schedule and coordinate work flow to meet project deadlines.Communicate effectively with all levels of staff in the organization both orally and in writing.Provide excellent and courteous customer service and establish and maintain effective working relationships.
Minimum Qualifications
The knowledge, skills and abilities listed above may be acquired through various types of experience, education or training, typically:
Three years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying, or interfacing office automation software or application environments.
Supplemental Information
Additional Information:The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required.Employees who drive on County business to carry out job-related duties must possess a valid CA Driver License for the class vehicle driven.The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.Monterey County, like all employers, is required to verify an employee's right to work in the United States. Accordingly, on the first day of employment, employees must have and show those documents that verify their legal right to work in the United States. Examples of accepted documentation are a U.S. Passport or Alien Registration Card, or a driver's license and Social Security Card, or a driver's license and U.S. Birth Certificate.Additionally, our agency requires a valid social security card in order to process employee paychecks. Accordingly, on the first day of employment, employees must have and show this document.Government agencies accessing US government information, which includes federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure an investigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
VETERANS PREFERENCEIf you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.
TRAINING & EXPERIENCE EXAMINATION - WEIGHTED 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
ELIGIBLE LIST INFORMATIONA promotional eligible list will be established for the County of Monterey. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at or 916-323-2360 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
ABOUT MONTEREY COUNTYLocated on California's picturesque Pacific Coast, the County of Monterey is blessed with mild weather year-round and is home to miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and a bountiful valley. With a population exceeding 400,000, the County is proud of its vibrant citizenry, great traditions, educational opportunities, and multicultural lifestyles. Boasting such world-renowned attractions as the spectacular Big Sur coast, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals, and Pebble Beach - possibly the world's most famous golf course, it's easy to see why an estimated 4.3 million visitors a year make Monterey County their destination of choice.
In addition to a thriving tourist trade, Monterey County's economy is largely based on a vigorous agricultural industry. Known as the 'salad bowl of the nation' the Salinas Valley provides fresh vegetables and salad greens to the entire country. California's 16th largest county also provides many educational opportunities for its residents including California State University at Monterey Bay, the Middlebury Institute of International Studies, the Defense Language Institute (DLI), Presidio of Monterey, and the Naval Postgraduate School (NPS). All these factors combine to make Monterey County a healthy, economically diverse region eager to foster and sustain an enriching lifestyle for its residents.
ABOUT MONTEREY COUNTY SOCIAL SERVICES DEPARTMENTMonterey County Department of Social Services is seeking enthusiastic applicants, who genuinely care about the community and its members, to join its team. Monterey County Department of Social Services administers over seventy programs that daily serve an estimated 200,000 residents of Monterey County. Department programs include Community Benefits (Public Assistance Eligibility), Family and Children's Services (Child Welfare Services), Aging and Adult Services (Adult Protective Services, IHSS, and Area Agency on Aging), CalWORKs Employment Services, Military and Veterans Affairs and Community Action Partnership. Careers with the Department of Social Services offer the opportunity to promote the social and economic self-reliance of individuals and families served by providing essential resources and services to low-income families, veterans, vulnerable children and adults, and disabled individuals. Monterey County Department of Social Services welcomes, values, and encourages diverse voices, opinions, perspectives, and backgrounds to foster an environment where all viewpoints are appreciated. The Department currently has a team of approximately 874 dedicated members serving Monterey County residents.
Monterey County is an Equal Opportunity Employer - Minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Bargaining Unit F Summary Sheet:
Supervising Departmental Information Systems Coordinator Job Description:
To learn more about the Department of Social Services, go to
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.
01
Are you a current County of Monterey employee or a former employee whose name currently appears on a Recall List?
YesNo
Required Question