Bally's Corporation
Ticket Writer
Bally's Corporation, Dover, Delaware, United States, 19904
Description
MAJOR FOCUS:Race & Sports Ticket Writer at Bally's Dover will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to the guests of the race and sports book.ESSENTIAL JOB FUNCTIONS:Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.Project a professional and friendly demeanor and remain attentive to all guests' needs during assigned shifts.Ensure that Race & Sports operations personnel are informed of all guests' requests for service.Maintain and balance an assigned cash drawer.Close cash drawer in accordance with departmental policy.Ensure that all transactions are executed in an accurate and expedient manner.Promote the use of Capital Club cards and act as an ambassador of Bally's Dover.Ensure that Race & Sports operations personnel are notified of any suspicious activity.Notify Race & Sports operations personnel of the need for supplies.Stock seller stations with supplies and keep all areas neat and clean.Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.Provide exceptional customer serviceWork safely, following all established safety rules and regulationsCommunicate effectively with co-workers, supervisors and guestsFollow all relevant policies and procedures
ADDITIONAL FUNCTIONS:Perform other duties as assigned.
REQUIREMENTS/EDUCATION:Must possess high school diploma, GED, or equivalent work experience requiredPrior cash handling experience preferredMust attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on bothMust possess good communication skills and listening abilitiesMust perform calmly, quickly, and accurately in a high-stress, time-sensitive environmentMust present an overall professional appearance and report to work in appropriate attireMust be able to successfully pass a background checkMust be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware LotteryMust be available to work nights, weekends, and holidays as neededMust be able to report to work on time as scheduledMust be able to speak, read and write English
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally's Dover is an equal opportunity employer.
Addendum to Job DescriptionThese are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.Physical RequirementsXSeeingPull ( pounds)XBendXColor PerceptionClimb, Ascend/Descend (Stairs, Ladders)XStoop /Kneel /CrouchXHearing / ListeningLift ( pounds)TasteXClear Speech / TalkingCarry ( pounds)SmellXTouchingDrive (local / long distance)Repetitive MotionXDexterity /HandWalk for Extended PeriodsRunXDexterity /FingersXStand for Extended PeriodsReach (Above Shoulder)Push ( pounds)XSit for Extended PeriodsOther:Mental / Reasoning RequirementsXReading - SimpleXWriting - SimpleAdvanced Math SkillsReading - ComplexWriting - ComplexXAnalysis / ComprehensionXClericalXBasic Math SkillsXJudgment / Decision MakingWork EnvironmentXShift WorkOutsidePressurized EquipmentXWorks AloneExtreme HeatMoving ObjectsXWorks with OthersExtreme ColdHigh PlacesXVerbal Contact with OthersXExtreme NoiseFumes / OdorsXFace-to-Face ContactMechanical EquipmentHazardous MaterialsXInsideElectrical EquipmentDirt / DustDisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.QualificationsEducation
High School (required)Licenses & Certifications
DE Gaming License (preferred)
MAJOR FOCUS:Race & Sports Ticket Writer at Bally's Dover will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to the guests of the race and sports book.ESSENTIAL JOB FUNCTIONS:Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.Project a professional and friendly demeanor and remain attentive to all guests' needs during assigned shifts.Ensure that Race & Sports operations personnel are informed of all guests' requests for service.Maintain and balance an assigned cash drawer.Close cash drawer in accordance with departmental policy.Ensure that all transactions are executed in an accurate and expedient manner.Promote the use of Capital Club cards and act as an ambassador of Bally's Dover.Ensure that Race & Sports operations personnel are notified of any suspicious activity.Notify Race & Sports operations personnel of the need for supplies.Stock seller stations with supplies and keep all areas neat and clean.Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.Provide exceptional customer serviceWork safely, following all established safety rules and regulationsCommunicate effectively with co-workers, supervisors and guestsFollow all relevant policies and procedures
ADDITIONAL FUNCTIONS:Perform other duties as assigned.
REQUIREMENTS/EDUCATION:Must possess high school diploma, GED, or equivalent work experience requiredPrior cash handling experience preferredMust attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on bothMust possess good communication skills and listening abilitiesMust perform calmly, quickly, and accurately in a high-stress, time-sensitive environmentMust present an overall professional appearance and report to work in appropriate attireMust be able to successfully pass a background checkMust be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware LotteryMust be available to work nights, weekends, and holidays as neededMust be able to report to work on time as scheduledMust be able to speak, read and write English
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally's Dover is an equal opportunity employer.
Addendum to Job DescriptionThese are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.Physical RequirementsXSeeingPull ( pounds)XBendXColor PerceptionClimb, Ascend/Descend (Stairs, Ladders)XStoop /Kneel /CrouchXHearing / ListeningLift ( pounds)TasteXClear Speech / TalkingCarry ( pounds)SmellXTouchingDrive (local / long distance)Repetitive MotionXDexterity /HandWalk for Extended PeriodsRunXDexterity /FingersXStand for Extended PeriodsReach (Above Shoulder)Push ( pounds)XSit for Extended PeriodsOther:Mental / Reasoning RequirementsXReading - SimpleXWriting - SimpleAdvanced Math SkillsReading - ComplexWriting - ComplexXAnalysis / ComprehensionXClericalXBasic Math SkillsXJudgment / Decision MakingWork EnvironmentXShift WorkOutsidePressurized EquipmentXWorks AloneExtreme HeatMoving ObjectsXWorks with OthersExtreme ColdHigh PlacesXVerbal Contact with OthersXExtreme NoiseFumes / OdorsXFace-to-Face ContactMechanical EquipmentHazardous MaterialsXInsideElectrical EquipmentDirt / DustDisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.QualificationsEducation
High School (required)Licenses & Certifications
DE Gaming License (preferred)