APD Brand, Digital and Content Manager, Senior
City of Atlanta - Atlanta, Georgia, United States, 30303Work at City of Atlanta
Overview
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Overview
media outlets as determined by the PAU Director/Supervising Seargeant.Utilizing APD’s Digital and social platforms, provides quality customer service that is clear, concise, and consistent.Working cross-functionally with internal departments to resolve issues using critical thinking, effective communication, and social customer service best practices efficiently and in a timely, productive manner.Supervising activities of the customer engagement team to ensure their interaction with customers are accurate, clear, and provide solutions that reflect positively on the organizationsRecognizing and escalating high-priority customer issuesLeverage social monitoring and listening skills to identify opportunities and gaps, recommending proactive responses, shortcuts, and other social content needsProduce and analyze reports to better understand the social/digital conversationStay up-to-date with the latest social media trends, best practices, and technologiesVendor relationships and contract management for social and digital tools and technologiesMake strategic decisions on new technologies to increase quality and efficiency such as CRM and AI chatbot technologies.