Associate Content QA
NBCUniversal - Englewood Cliffs, New Jersey, us, 07632Work at NBCUniversal
Overview
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Overview
NBCUniversal is looking for a process-oriented, quality assurance phenom with an eye for detail and a passion for perfection to join a dynamic new team supporting our Direct to Consumer business.
The
Associate, Content QA
will **** help support our rapidly growing streaming video catalog. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.
The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they’ll play a part in your day-to-day work.
Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.
Essential Responsibilities
Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines
Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
Track and update QA fulfillment progress through our databases
Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management
Qualifications:Qualifications
Associate Degree or equivalent work experience.
1+ years of experience with:
Content quality assurance testing, protocols, techniques and governance
Streaming apps on digital platforms and consumer products
1+ year working knowledge of:
Content management system (CMS) publishing workflows
Multi-language asset content delivery and QA
Research and consulting on publishing procedures, administration protocols, and industry trends
Familiarity with:
Database management and API delivery specifications & workflows
Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
Desired Characteristics
Television entertainment industry experience preferred
Excellent and effective communication and collaboration skills
Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
Self-starter who can work independently
Eligibility Requirements
Must be willing to work a Wednesday through Sunday shift
Must have unrestricted work authorization to work in the United States
Ability to work in Englewood Cliffs, New Jersey on a hybrid basis
Hybrid
: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed
services, genetic information, or any other basis protected by applicable law.
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