Abacus Service Corporation
Abacus Service Corporation is hiring: Technical Writer in Saint P...
Abacus Service Corporation - Saint Paul, Minnesota, United States
Work at Abacus Service Corporation
Overview
- View job
Overview
POSITION TITLE: Technical Writer
Estimate Start Date: pril 28, 2025 End Date: October 27, 2025 Work Location/Type: This is a hybrid position; 1-2 days onsite and 3-4 days remote. The candidate will report to ad be working from 390 Robert St N, St Paul, MN Narrative Description of Position:
We are seeking a skilled and detail-oriented Technical Writer for a 6-month contract to support documentation efforts related to the implementation of a new IT service desk tool and the adoption of Information Technology Service Management (ITSM) practices. This role will collaborate with technical staff, service management leads, and training teams to create clear, concise, and user-focused documentation and training materials.
Responsibilities:
Specifications Descriptions of Specifications MINIMUM SPECIFICATION REQUIREMENTS: Must have to be accepted for consideration for this position. Level of Education Bachelor's degree and 2 years of experience
ssociate's degree and 4 years of experience
High school diploma or GED and 6 years of experience Years of experience in Position Title Two plus years' experience in technical writing, preferably in an IT environment DESIRED SPECIFICATIONS: Not required, but desire experience in these specifications for this position. ITSM Strong understanding of ITIL or IT Service Management frameworks Work Processes Experience documenting software tools and business processes Productivity Tools Proficiency with documentation and content development tools, i.e. - Microsoft Word, Visio, PowerPoint, Confluence, SharePoint, etc. Communications Requirements Communicate complex technical information clearly and concisely to diverse audiences through well-structured documentation, ensuring accuracy, usability, and consistency across all formats Work Environment bility to work independently and manage multiple priorities in a fast-paced environment. Hybrid telework/onsite office environment.
Estimate Start Date: pril 28, 2025 End Date: October 27, 2025 Work Location/Type: This is a hybrid position; 1-2 days onsite and 3-4 days remote. The candidate will report to ad be working from 390 Robert St N, St Paul, MN Narrative Description of Position:
We are seeking a skilled and detail-oriented Technical Writer for a 6-month contract to support documentation efforts related to the implementation of a new IT service desk tool and the adoption of Information Technology Service Management (ITSM) practices. This role will collaborate with technical staff, service management leads, and training teams to create clear, concise, and user-focused documentation and training materials.
Responsibilities:
- Collaborate with ITSM process owners (e.g., Incident, Request, Problem, Change, Asset, and Configuration Management) to document workflows and process maps.
- Translate complex technical concepts and processes into easily understandable content for end users, technical teams, and support staff.
- Develop and maintain high-quality documentation related to the implementation of a new IT service desk tool, including:
- Standard Operating Procedures (SOPs)
- Knowledge base articles
- User guides
- dministrator documentation
- Training manuals
- Create and edit training content (e.g., step-by-step guides, video scripts, quick reference materials) tailored to different user roles.
- Support the development of onboarding materials for internal IT staff related to the new service desk system.
- Ensure documentation aligns with ITIL-based service management practices and internal standards.
- Work with subject matter experts (SMEs) to gather source material and validate content accuracy.
- ssist in the planning and delivery of end-user training sessions, as needed.
- nalyze technical document needs
- Create and edit documents using software such as Arbortext, Adobe Acrobat, Microsoft Word, and Microsoft Excel
- Communicate document availability to staff, solicit feedback, and encourage utilization
- Maintain documents on internet, intranet, and external websites, etc.
Specifications Descriptions of Specifications MINIMUM SPECIFICATION REQUIREMENTS: Must have to be accepted for consideration for this position. Level of Education Bachelor's degree and 2 years of experience
ssociate's degree and 4 years of experience
High school diploma or GED and 6 years of experience Years of experience in Position Title Two plus years' experience in technical writing, preferably in an IT environment DESIRED SPECIFICATIONS: Not required, but desire experience in these specifications for this position. ITSM Strong understanding of ITIL or IT Service Management frameworks Work Processes Experience documenting software tools and business processes Productivity Tools Proficiency with documentation and content development tools, i.e. - Microsoft Word, Visio, PowerPoint, Confluence, SharePoint, etc. Communications Requirements Communicate complex technical information clearly and concisely to diverse audiences through well-structured documentation, ensuring accuracy, usability, and consistency across all formats Work Environment bility to work independently and manage multiple priorities in a fast-paced environment. Hybrid telework/onsite office environment.