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Blend AI is a venture-backed SaaS startup born in Sydney with teams across Europe and the US. Our proprietary AI connects directly to Shopify and all major ad channels: Google, Meta, TikTok, Microsoft, YouTube - to automate and optimise campaign performance for fast-scaling ecommerce brands. We’re an agile crew shipping big-impact features at pace, and we care about outcomes over hierarchy.

Why This Role Exists

Our best customers don’t just run ads - they treat growth as a full-funnel-to-backend system. To serve them, we need someone who:

• Onboards and Activates new stores on Blend AI quickly, so they see value in days, not weeks.
• Owns Tier-1 brand relationships, running deep performance reviews that cover ad channels and factors beyond online ads that affect ecommerce site performance.
• Troubleshoots oddities in product feeds, Shopify data, or Blend’s own data layer without waiting on an engineer.

If that sounds like your happy place, keep reading.

_____________________________________________

1. Account Activations

• Lead onboarding calls, configure Blend + client third party ad accounts
• Ensure tracking, pixel events, product catalogues, and audiences sync correctly
• Plan and execute launch strategies
• Run monthly “Account Health” reviews for high-value clients
• Evaluate ad KPIs alongside store metrics like AOV, CR, and LTV
• Diagnose funnel friction, from page speed to checkout drops, email gaps - you can think about things outside of ads - and provide actionable fixes
• Surface platform issues (e.g., API errors, mis-tagged UTM) and coordinate solutions

3. Technical Troubleshooting

• Comfortable working with backend databases
• Query Blend data to trace spend/attribution mismatches
• Work with product/engineering teams to reproduce and squash bugs

4. Customer Advocacy

• Turn insights into feature requests; close the loop with customers when shipped
• Share best-in-class examples in Blend’s community and help docs
• Jump on urgent Slack/ticket escalations and triage to the right squad

_____________________________________________

What Makes You a Great Fit

• 3+ years in performance marketing for ecommerce (agency or brand).
• Proven hands-on experience with Meta, Google, and TikTok Ads, plus Shopify admin.
• Comfortable working with Pixels and familiarity with server side tracking.
• Fluent in growth math CAC, MER, contribution margin and A/B or CRO principles.
• Startup-grade bias toward action: you’ll happily “grab the wrench” before writing a ticket.
• Empathetic communicator who can translate data into plain-English next steps for founders.

Bonus points for: SEO, Email marketing, Klaviyo or building internal automations

Why Blend

• Impact on Day 1 - Own revenue-critical accounts, not slide decks.
• Tech & Autonomy - Direct access to our engineers, DB, and roadmap.
• Global DNA - Work async with teammates in Australia, USA, and Europe.
• Growth Path - Shape our playbooks; scale into Lead / Director as the team grows.
• Competitive salary + health coverage, travel to HQ, and a “choose your tools” budget.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development, Marketing Services, and Online and Mail Order Retail

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Inferred from the description for this job

Medical insurance

401(k)

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