Event Source is hiring: Web Developer and IT Support Specialist i...
Event Source - Cleveland, OH, United States, 44101
Work at Event Source
Overview
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Overview
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Web Development & Marketing Support
- Oversee the technical construction, up5dates, and functionality of company websites and microsites
- Maintain and monitor CMS platforms; we currently use Magento
- Implement and support e-commerce tools and SEO best practices
- Collaborate with internal departments and vendors to support web design, functionality, and technical needs
- Partner with the Marketing team to support digital campaigns, analytics tracking, landing pages, and email platform integrations
- Monitor web traffic and site performance; resolve technical issues and implement ongoing improvements
- Assist with digital asset integration across systems (CRMs, ERPs, analytics platforms, etc.)
- Level 1 IT Support
- Provide basic technical support for desktops, laptops, and software applications (Windows and macOS)
- Support team member onboarding and terminations, including workstation setup and account provisioning
- Use remote support tools and diagnostic utilities to troubleshoot and resolve service request
- Prioritize and manage tickets to meet service-level expectations in collaboration with third-party IT providers
- Maintain internal documentation for systems and processes; uphold company safety and security standards
- Build strong relationships across departments with effective communication, listening, and follow-through
- Escalate and manage:
- Printer issues
- Password resets
- Portal and SharePoint access
- Ordering/procurement of cell phones and equipment
- Helpdesk ticketing oversight
- Onsite in Cleveland, OH
- Occasional travel between company locations may be required
- Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Base salary $60,000-$72,500
- Standard schedule: Monday – Friday, 8:30 AM – 5:00 PM
- Evening/weekend availability may be required depending on workload and client demands
- Technical Skills
- Strong grasp of user experience (UX) principles and accessibility considerations
- Experience with Magento and e-commerce tools
- Proficiency in HTML and CSS; JavaScript or PHP knowledge is a plus
- Familiarity with platforms like Google Analytics, Mailchimp, HubSpot, and SproutSocial is a plus
- Comfortable with desktop operating systems (Windows and macOS)
- Basic familiarity with Windows Server OS (2008–2022)
- Knowledge of Active Directory and Microsoft Entra
- Office 365 Portal administration experience
- Familiarity with Sage and Crystal Reports is a plus
- Experience with remote support tools and basic networking
- Front-end and back-end web development experience
- Understanding of hosting environments, domain management, and DNS configuration
- Familiarity with website security best practices and protocols
- Other Requirements
- Bachelor’s degree preferred
- 3–5 years of relevant experience
- Ability to lift up to 35 pounds for equipment setup
- Fluent in English (written and verbal)
- Completion of a Behavioral and Cognitive Assessment through the Predictive Index
- Must pass a company background check and limited drug screen (excludes marijuana)