FASTSIGNS® is hiring: Customer Service Representative/Visual Comm...
FASTSIGNS® - Gastonia, NC, United States, 28054
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Overview
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Overview
Customer Service Representative/Visual Communications Assistant
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Job Overview
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will engage with customers via email, telephone, in-person, and at their business locations, building long-lasting relationships by converting prospects into customers and long-term clients.
Industry Context
The sign industry is dynamic and constantly changing. Every environment around us features signs of various types, making this a vibrant and ever-evolving field. No two jobs are alike, from small to large projects, all highly customized.
Company Background
FASTSIGNS is a global franchise leader with over 700 locations worldwide. We offer extensive training both online and in-person, supporting your personal and professional growth. Our commitment to excellent customer service is reflected in our regular customer surveys for continuous improvement.
Ideal Candidate
We seek outgoing, responsive individuals eager to learn and capable of building relationships. Strong listening, documentation, and organizational skills are highly valued. You will learn to prepare estimates, implement work orders, and ensure timely delivery. Participation in daily team meetings and execution of business and marketing plans are essential.
Benefits
- Work-life balance with Monday-Friday hours, weekends, and holidays off.
- Company-paid holidays, sick leave, and vacation.
- Two weeks of training in Dallas, TX.
- Opportunity for profit sharing.
- Comprehensive training programs with progressive levels of content.
Basic Qualifications
- High school diploma or GED with strong communication skills.
- Customer service and sales experience; consultative sales a plus.
- Good computer skills, with experience in Adobe Illustrator preferred.
- Experience with hand tools and light power equipment.
- Ability to lift 50+ pounds.
- Ability to sit or stand for long periods and work under pressure.
- Reliable transportation, valid driver’s license, and good driving record.
Additional Details
This position offers a fast-paced, collaborative environment with opportunities for personal and career growth. Every day presents new challenges and learning opportunities.
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