Get new jobs for this search by email

Salary: $27.01 - $34.48 Hourly
Location : Champaign, IL
Job Type: Full-Time
Job Number: 00191 - 5.2025
Department: Access Services
Opening Date: 05/09/2025

Description
Under the supervision of the Access Services Manager, assists with the supervision and training of department staff; assists customers with checking out library materials, and registering for library cards. Provides prompt and friendly service to customers of all ages at the checkout desk; serves as team supervisor; performs a variety of tasks required to maintain the collection in good order. Answers questions for customers and other staff, interprets library policies, and solves problems for library customers in a cordial and efficient way. Assists with check-in, materials handling, and other tasks necessary to maintain efficiently the constant heavy flow of items through the department.

Start date will be after July 1, 2025.
Open until filled, with first review of applicants on June 2, 2025.
Examples of Duties

• Assists the Access Services Manager in supervising Library Assistants and Page staff
• Responsible for supervision of a team of 10-15 café page staff members
• Provides training and feedback, drafts performance reviews, and supports staff in their day-to-day duties
• Handles difficult customer interactions prior to referring them to the department manager
• Solves customer's problems and concerns
• Utilizes the integrated library system effectively and efficiently
• Issues and updates library cards in-person and online
• Monitors the operation of and assists customers with self-check computers
• Monitors the operation of the automatic materials handling equipment and assists staff with its use and procedures
• Checks in and inspects library materials
• Greets customers and answers questions
• Collects fees, when applicable
• Assists customers by telephone, email, and curbside
• Promotes library programs and services with customers
• Assists with shelving and pulls items requested by customers as needed
• Develops and updates café staffing schedules
• Oversees and assists in daily operations of the café and café manager
• Assists with shifts in the café, as needed
• Participates in training and certification for supervisory shifts in the café
• Maintains a clean and organized workspace
• Assists with training staff and volunteers
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

Requirements

• Ability to learn and perform routine library functions and procedures accurately and efficiently
• Ability to learn and use the integrated library system
• Proficiency in workplace productivity software, including skills in Microsoft Office Suite
• Ability to learn operation of and troubleshoot automated materials handling equipment
• Ability to learn and operate cash register and apply money collecting procedures
• Ability to coordinate the work of others
• Ability to maintain a calm demeanor during periods of high volume or unusual events to keep the department operating to a standard and to set a positive example for Access staff
• Strong commitment to public service
• Positive attitude and strong work ethic
• Ability to work with library customers and staff in a friendly, efficient manner
• Ability to learn and apply café procedures as well as maintain the appropriate food manager certification
• Excellent oral and written communication skills
• Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies
• Accurate keyboarding and computer skills
• Ability to maintain reliable attendance and regular schedule
• Schedule may include daytime, evening, and weekend rotations
• Flexibility to adapt to changing situations and to vary work schedule
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and phone equipment
• Familiar with software programs such as Microsoft Word, Outlook, and Excel
• Physical ability to regularly lift library materials weighing up to 40 pounds, push fully loaded carts of library materials, as well as bend and stretch to reach high and low shelves
• Satisfactory pre-employment background check

Acceptable Experience and Training

• Bachelor degree required
• One year of supervisory or team leader experience preferred
• Public library experience preferred
• Customer service experience preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and education that provides the knowledge, skills, and abilities

The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.

Employees working 29 hours or less are not eligible for health insurance.

Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.
01

Are you a current or previous Champaign Public Library volunteer or practicum student?

• Yes
• No

02

Do you have any relatives who work for the Champaign Public Library?

• Yes
• No

03

If you have relatives who work for the Champaign Public Library, please share their name. (The answer box will allow you to enter 12 lines of text.)
04

What is your highest level of education?

• Less than high school
• High school diploma or GED
• Some college
• College degree or higher

05

Are you available to work a flexible schedule that includes daytime, evening and weekend hours?

• Yes
• No

06

Select the choice that best matches your level of experience supervising employees.

• 1-2 years
• 3-5 years
• 5+ years
• None

07

How many years of experience do you have working in a public library?

• 1-2 years
• 3-4 years
• 5 or more years
• None

08

If you have public library experience, please describe the kind of work that you did. (The answer box will allow you to enter 12 lines of text.)
09

Have you ever worked with volunteers in a professional or community setting?

• Yes
• No

10

If you have worked with volunteers, can you share an experience where you successfully managed or collaborated with volunteers? What strategies did you use to motivate and engage them, and what was the outcome? (The answer box will allow you to enter 12 lines of text.)
11

Please indicate how many years of experience you have providing excellent customer service.

• 1-2 years
• 3-4 years
• 5 or more years
• None

12

Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)
13

Can you describe a time when you went above and beyond to provide exceptional customer service? What was the situation, and what steps did you take to ensure the customer's satisfaction? (The answer box will allow you to enter 12 lines of text.)
14

Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. (The answer box will allow you to enter 12 lines of text.)
15

I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.

• I have included the names of three references in my application

Required Question