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Geospatial and Cloud Analytics (GCA) is looking for a VTC/VoIP Engineer to support the daily operations of secure conference and collaboration environments. This role requires hands-on experience with AV system integration, VTC call support, and the administration of UC platforms in a dynamic and security-conscious enterprise setting. The ideal candidate brings a blend of technical expertise, problem-solving ability, and outstanding customer service.

Responsibilities:

Maintain, support, and troubleshoot AV/VTC systems in classified and unclassified conference environments

Install and integrate AV equipment (monitors, projectors, microphones, speakers, control systems, cabling, etc.)

Monitor, schedule, and support VTC sessions using Cisco TMS, CMS, CMM, and related UC platforms

Administer and configure VTC and UC endpoints, infrastructure, and user access

Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements

Perform firmware and software updates on codecs and AV equipment

Deliver training and support to end users on AV and UC systems

Provide documentation and diagrams for system configuration, wiring, and troubleshooting

Collaborate with senior engineers on system design, upgrades, and project deployments

Respond to outages and system issues, including after-hours support as needed

Requirements:

3+ years of experience in AV/VTC system support, integration, and maintenance

2–5 years of IT experience with VTC/UC platforms in a secure enterprise environment

Strong hands-on experience with Cisco VTC infrastructure and scheduling tools

DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)

Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

Competitive Compensation

Paid Time off includes 10 federal holidays and 15 additional days.

Bereavement Leave

Parental Leave

PTO Cash out

Company Paid STD and LTD

Life and AD&D Insurance

Medical, Prescription, Dental, and Vision Coverage

401k Savings and company match

Employee referral program