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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people — then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

Position Overview

We are looking for a talented and passionate Lead User Experience Researcher to drive mixed methods and quantitative research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success. You’ll play a leadership role in the UX Research team and the larger UX organization and report to the head of UX research.

Responsibilities

1. Define the research roadmap, execute the strategy and deliver critical insights that move the business forward.
2. Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.
3. Help build product health measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
4. Be product opinionated, leveraging deep user, market, and competitor understanding to influence product strategy and user experience design.
5. Be a champion for a customer- and data-focused culture in UKG.
6. Raise the methodological bar within the User Research team and mentor other team members.

Qualifications

1. 5+ years of relevant research experience, working on digital experiences and generating actionable insights that drive meaningful business and user impact.
2. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
3. Mastery in qualitative & quantitative methods, with demonstrated experience using them to solve strategic challenges.
4. Can conduct complex quantitative research at scale and demonstrate the use of a variety of research methods (longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).
5. Experience with quantitative research tools (e.g., Qualtrics, R, SPSS). Familiarity with usage analytics tools (e.g., Pendo) preferred.
6. Demonstrated ability to develop creative and practical research approaches to complex design problems.
7. Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics.
8. Experience with Enterprise software applications highly preferred.

Company Culture

At UKG, our culture starts with people. We take great pride in our award-winning workplace culture and how it inspires our purpose. We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.

Equal Opportunity Employer

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.