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This range is provided by Associate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55.00/hr - $60.00/hr The Company We are a leading provider of satellite television, wireless services, and innovative technology solutions. With over 40 years of industry experience, we have consistently disrupted the market by pioneering advancements. We are committed to delivering exceptional service and connectivity to millions of customers nationwide. Our team is driven by a passion for innovation, collaboration, and growth, making this an exciting place to build a career and shape the future of communication. Job Description We are seeking a talented Senior UX/UI Designer & Developer with specialized expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. The ideal candidate will have strong experience in UX/UI design and front-end development, as well as deep, hands-on expertise with AWS Connect and related services. Key Responsibilities UX/UI Design for Call Centers & Customer Tools Lead the design of user interfaces for self-service portals, IVR systems, chatbots, and agent dashboards Create wireframes, prototypes, and high-fidelity mockups to communicate design ideas Apply a user-centered design approach to gather feedback and improve usability Translate business requirements into intuitive interfaces that enhance agent productivity and customer satisfaction AWS Connect Solution Design & Development Design and develop AWS Connect contact flows, IVR systems, and routing strategies Integrate AWS Connect with third-party applications (e.g., Salesforce, Zendesk) Leverage AWS services including Lambda, Lex, Polly, and CloudWatch to implement customizations and automations Optimize performance and functionality based on real-time analytics and user feedback Collaboration & Cross-Functional Leadership Partner with development, IT, product management, and customer service teams Mentor junior designers and developers on best practices Serve as a subject matter expert for AWS Connect and UX/UI design across teams Testing, Prototyping & Validation Conduct usability and A/B testing, and gather user insights for design validation Build and test prototypes to demonstrate features and improvements Refine designs iteratively based on metrics and user feedback Performance Monitoring & Optimization Monitor AWS Connect performance using data analytics tools Analyze KPIs such as first-call resolution, customer satisfaction, and agent efficiency Propose and implement UX or system improvements to enhance key metrics UX/UI Design Expertise: Strong grasp of UX/UI best practices, particularly in call center environments AWS Connect: Deep knowledge of AWS Connect, including third-party integrations Prototyping Tools: Proficiency with Figma, Sketch, Adobe XD, or similar tools Analytical Thinking: Ability to use data and feedback to inform design and technical decisions Communication & Teamwork: Effective collaboration with cross-functional stakeholders and strong communication skills Preferred Experience Experience with AI-powered customer service tools (e.g., chatbots, virtual assistants using Amazon Lex) Familiarity with Agile methodologies and tools (e.g., Jira, Trello) AWS Certifications (e.g., Solutions Architect, Developer) Understanding of customer behavior analytics and service performance metrics Qualifications Bachelor’s degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or related field 5+ years of UX/UI design and development experience, with a focus on call center/customer-facing tools Proven experience designing and developing solutions with AWS Connect and related AWS services Equal Opportunity Employer Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Associate Staffing by 2x Get notified about new Interface Specialist jobs in Englewood, CO . Denver, CO $60,000.00-$80,000.00 2 months ago Greenwood Village, CO $88,200.00-$156,600.00 4 days ago Aurora, CO $100,000.00-$120,000.00 2 days ago Sr. UX Designer, Alexa Skills Developer Tech - UX Volunteer: UX/UI: Help Solve The Literacy Crisis Programmer- Building Automation - Relocation Assistance Englewood, CO $90,000.00-$130,000.00 3 days ago Lead Electrical Engineer - 765kV EHV Substation Design We’re unlocking community knowledge in a new way. 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