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Service Writer Ft Lauderdale, FL Shift: Monday - Friday 3:30pm - Midnight Pay: $15-$17 per hour depending on experience Service Writer Duties and Responsibilities: Ensures the efficient operation of and control of work requests, and supports the maintenance activities of the location. Directly interacts with other departments and the client. Provides customer satisfaction through clerical shop and telephone support. Opens work request immediately upon receipt, and closes work request immediately upon completion of quality inspection. Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to insure workflow through the shop. Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required. Answers telephone for shop lines and schedules repair appointments. Communicates with customer and user departments with updates to the status of the unit being serviced. Maintains a log of this communication. Maintains vehicle information files. Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service. Contacts outside vendors to arrange mechanical repairs, using the information given. Arranges pick-up of outside repairs. Perform any other duties as assigned. Service Writer Qualifications and Requirements: High School diploma or equivalent 2 years in a similar position preferred Strong typing and data entry skills required Computer literate with an advanced working knowledge of Microsoft Excel/Word, email, and database applications General knowledge of the principles, techniques and practices of servicing and repairing vehicles and equipment. Knowledge of the use and operation of tools and machinery used in vehicle and equipment repair work. Understands the hazards and safety precautions of the trade. Excellent verbal and written communication skills Must have a valid driver’s license. Must regularly lift and/or move up to 5 pounds and occasionally lift and/or move more than 25 pounds. Work is performed with exposure to noise, chemicals, noxious odors, gases, poor ventilation, inclement weather, dirt, grease, dust, and machinery with moving parts requiring use of protective devices. Must be able to pass DOT Physical Must be able to pass CRIM & DMV Checks Must be able to pass FMCSA DOT Drug Screen Must be able to pass EMP Check EDU Check