Synectics Inc.
Synectics Inc. is hiring: Principal Design Researcher in Chicago
Synectics Inc. - Chicago, IL, United States, 60290
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- This work allows you to work in a high-impact field; opportunities to solve complex problems that impact real people; you are joining a research team that is very advanced in terms of methodology and tools - this is a mature team
- Ensure Design Research support for high-priority programs within digital.
- Conducting qualitative UX research with customers and employees to improve product and service experiences
- Mentor junior researchers, playing an advisory role on their research studies.
- This work allows you to work in a high-impact field; opportunities to solve complex problems that impact real people; you are joining a research team that is very advanced in terms of methodology and tools - this is a mature team
- Ensure Design Research support for high-priority programs within digital.
- Conducting qualitative UX research with customers and employees to improve product and service experiences
- Mentor junior researchers, playing an advisory role on their research studies.
- Bachelor's degree and at least 8 years of experience collecting and analyzing qualitative research data
- Experience conducting both discovery and evaluative research using a variety of methods (interviews, usability testing, surveys, diary studies, etc.)
- Experience scoping out and gaining buy-in for new research initiatives, including research objectives, methods, timing and budget
- Experience presenting qualitative research insights and recommendations to stakeholders to drive improvements of products, services and processes
- Experience researching digital products, such as websites, apps, kiosks and software applications
- PORTFOLIO REQUIRED- 2 or more case studies of past research projects - highlight project, show their deliverables from the work.
- Experience researching complex digital and omnichannel products and services
- Experience researching employee productivity tools
- Experience visualizing product or service experiences in the form of journey maps to capture user actions, interactions and touchpoints
- Experience working with external vendors to recruit research participants
- Experience with UserTesting, dscout, Qualtrics, Optimal Workshop or similar remote research tools
- Familiarity with engineering / development processes, particularly Agile
- Familiarity with quantitative research methods
- Experience in healthcare or retail industries
- Experience working in a design consultancy and/or within a larger company
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
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