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Overview

The Operations and Visual Manager is part of the management team along with the General Manager.

All Managers are involved in:

• Leading people to provide exceptional customer service.
• Driving our business to achieve our business goals.
• Building effective teams and developing talent.
• Communicating effectively with staff, Management Team, and customers.
• Instilling trust and ensuring accountability.
• Leading by example on the sales floor.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space, and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers, and communities, influencing every aspect of our business.

Responsibilities

The Operations and Visual Manager is also responsible for:

• Working in partnership with the General Manager on all aspects of driving the business; setting goals and priorities based on overall sales, custom closets performance, average ticket results, and payroll management.
• Supporting and directing processes for inventory control, curbside orders, delivery services, register and money processes, and order management.
• Leading store operations efforts including repairs and maintenance, facilities updates, ordering supplies, planning meetings, walkthroughs, cleaning routines, backroom setup, and stockroom organization.
• Leading visual merchandising efforts to ensure perfect product presentation, including merchandise processing, maintenance, and merchandising.
• Interpreting and directing product presentation according to visual direction from the Visual Sales and Buying Departments.
• Managing the sales floor and employee activities, including recruiting, interviewing, onboarding, training, reviews, and coaching.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance. Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize your value.
• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance through Fidelity.
• Unique "1equals3" website for benefits info and updates.
• We’ve got your back! Competitive sick pay and PTO.

For full-time associates, additional benefits include:

• Life, disability, accident, critical illness, and hospital indemnity insurance, plus FSAs.
• Parental leave, adoption, surrogacy, and fertility support programs.
• Paid holidays, gym discounts, transportation benefits.
• Product discounts, recognition awards, and diversity initiatives.

Our environment is fun, collaborative, and growth-oriented.

Qualifications

• You love engaging with people and making meaningful connections.
• You have at least three years of leadership and coaching experience focused on team development.
• You have successfully guided employees' career growth.
• You excel in communication, both written and oral.
• You understand retail's dynamic nature and possess strong time management and organizational skills.
• You have a heart for service and love to sell by understanding customer needs.
• You are eager to learn how technology enhances customer experience.
• You take pride in your work and want to delight those around you.

The Container Store promotes a smoke-free, drug-free environment and is an Equal Opportunity Employer, complying with the Americans with Disabilities Act.