Conversational AI Solution Consultant - Conversation Design
Genesys Cloud Services, Inc. - Jacksonville, Florida, United States, 32290Work at Genesys Cloud Services, Inc.
Overview
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Overview
Lead customer workshops to help design solutions using our products using awareness of Genesys and 3rd party product nuances.
Create and maintain conversational design flows in alignment with customer expectations for intent detection, speech recognition, directed dialogue and hand off to agents.
Present and demonstrate proposed IVR solutions as required. This includes presentation of flows, adjusting and updating logic as required. Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary.
Maintain and keep up to date with changes in Genesys self-service technology and 3rd party bot platforms and associated AI technologies supported by professional services.
Work with Genesys technical teams and business partners to design, develop and maintain Bots, IVRs and routing applications for speech interactions and chat interactions.
Create accurate development effort estimates in collaboration with the sales team, sales engagement directors, team manager, Professional Services project managers or regional managers.
Work as a team player to the organization. Providing feedback to the product organization about issues found in APIs, product, documentation or architectures.
QualificationsHands on experience with conversational AI and professional services projects in a technical capacity
Proven ability to design and deliver enterprise AI bot applications which include intent detection, speech applications, routing and development experience in a variety of bot platforms tools
5+ Years of experience with bot conversation design, including voice bots
Practical experience designing conversational IVR solutions in tools such as Genesys Architect, Dialog Engine, Google Dialogflow, Amazon Lex and Nuance Mix.
Familiarity with the following is a plus:Experience with grammar development or working closely with speech scientists and with speech recognition engines.
Experience architecting, developing and deploying bots
GCP or AWS certification.
Genesys Cloud certification.
If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$99,000.00 - $194,300.00
Benefits:Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.